At a Glance
- Tasks: Lead the Customer Service team and enhance the customer journey across Gold Coast venues.
- Company: Join City Venue Management, a leader in creating memorable experiences.
- Benefits: Competitive pay, career development, and a vibrant work environment.
- Other info: Exciting opportunities for growth in a dynamic venue setting.
- Why this job: Make a real difference in customer experiences while leading a passionate team.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 63000 - 77000 $ per year.
City Venue Management (CVM) is recruiting for multiple Customer Experience Manager roles across our new Gold Coast venues.
You will lead the Customer Service team, own the end-to-end customer journey, and collaborate with various departments to ensure a high-quality experience at every touchpoint.
You will drive service standards, recruit and develop staff, and coach the team to convert enquiries into memberships while maintaining welcoming retail spaces and consistent operations across venues.
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Customer Experience Leader employer: City Venue Management
City Venue Management is an exceptional employer that fosters a vibrant and supportive work culture, where fun and energy are integral to our success. With a focus on employee growth and development, we offer diverse opportunities across HR systems, onboarding, and payroll, ensuring that every team member can contribute ideas and shape our operations. Located in Queensland, our commitment to a down-to-earth environment and a predominantly casual workforce makes this role both dynamic and rewarding.
