Customer Relations Officer in Adelaide

Reporting to the Lead - Customer Relations, the Customer Relations Officer is responsible for delivering outstanding customer care by providing responsive, high-quality service and accurate information to staff and customers via multiple channels of interaction.

As Council’s first point of contact, this role represents the organisation in a positive, professional manner as defined by Council’s Customer Experience (CX) service level standards. The position requires strong capability across diverse customer service functions, including contact-centre operations, cashiering, reception, social media, and administrative work.

This is a part-time (30 hours per week) position on a 2-year contract.

Key responsibilities are:

• Deliver a high level of customer care by providing professional, helpful, high-quality service to customers via all channels of interaction.
• Input, track and monitor customer requests, ensuring timely follow up and feedback where required.
• Positively support team members in order to maintain a cohesive, dynamic work environment.
• Ensure all customer complaints are identified and captured via CRM system (Salesforce).
• Achieve agreed service level standards and KPI’s to optimise organisational and departmental goals.

The successful applicant will have:

• Certificate III in Business Administration or demonstrated equivalent experience in a customer service-related environment.
• Strong customer service skills and ability to manage complex customer interactions.
• Outstanding interpersonal skills and a commitment to developing strong working relationships.
• Experience with Salesforce would be highly regarded.
• Use initiative and work with minimal supervision.
• Well established verbal and written communication skills.
• Be willing to undergo a pre-employment medical assessment and Police check.
• Strong IT skills that enable the use of corporate systems in day-to-day work activities.

Why work for us:

A career at the City of Tea Tree Gully is an opportunity to forge long-lasting community connections while cultivating a fulfilling work life. Joining us is a chance to be part of a dynamic team, who value customer care, trust, teamwork and growth.

We are dedicated to creating a workplace that fosters inclusivity and collaboration. We embrace individual differences and recognise the valuable contributions that diverse perspectives and experiences bring to our community. We are committed to maintaining White Ribbon Accreditation. We prioritise the well-being of our staff and strive to create an environment that promotes ongoing career growth while maintaining a healthy work-life balance.

We provide comprehensive support to our employees. Visit our Careers page for more information.

We encourage people of Aboriginal and Torres Strait Islander identity, as well as people of culturally diverse backgrounds and diverse abilities, to apply.

Salary range is between A$83,751 - A$89,871 (Full Time Equivalent) plus superannuation guarantee and will be negotiated commensurate with skills, experience and qualifications.

Applications close 5:00pm Tuesday 26 August. For more information or a confidential discussion, please contact Paige Maynard-Bates via (08) 8397 7444. Applications to be submitted via the City of Tea Tree Gully Careers site.

Discover your potential at the City of Tea Tree Gully.