Are you an organised administrator who enjoys helping people, improving processes, and keeping things running smoothly? Join our Operations team and play a key role in supporting essential services that benefit the City of Ryde community.
As the Operations Administration Officer, you'll provide high-quality administrative and customer service support to the Manager Operations and wider operational teams. You'll be the first point of contact for many enquiries, coordinate a range of business processes, and contribute to initiatives that improve the way we work.
What you'll be doing
In this varied and fast-paced role, you will:
- Provide exceptional customer service to residents, businesses, staff, and contractors.
- Manage reception and front-of-house services at the Operations Centre.
- Coordinate customer requests and enquiries, ensuring they are allocated and resolved efficiently.
- Support the Manager Operations and team leaders with administration, reporting, research, and correspondence.
- Monitor and track customer and councillor requests and team responses to ensure service standards are achieved.
- Assist with purchasing, invoices, work orders, and record management.
- Maintain operational systems, procedures, and documentation.
- Identify opportunities for process improvements and help implement better ways of working.
- Build positive working relationships across Council and support collaborative outcomes.
- Contribute to a professional, customer-focused, and high-performing team culture.
About you
We're looking for someone who is:
- Highly organised and able to manage competing priorities.
- A strong communicator who can build positive relationships with a wide range of stakeholders.
- Calm, professional, and solutions-focused when handling challenging situations.
- Detail-oriented with excellent administrative and computer skills.
- A collaborative team player who enjoys improving processes and finding practical solutions.
What you will bring
- Certificate III in Business Administration or a related field, or equivalent experience.
- Current Class C Driver Licence.
- Experience providing customer service via phone, email, and face-to-face interactions.
- Strong organisational, administrative, and time management skills.
- High level of computer literacy and experience using business systems and Microsoft Office applications.
- Excellent written and verbal communication skills.
- Ability to research information and prepare concise summaries or reports.
Highly regarded
- Experience using TechnologyOne, Content Manager (TRIM), or similar business systems.
- Experience with Microsoft Access and KeyWatcher system.
- First Aid Certificate.
- Experience researching transport or operational service matters.
This is an opportunity to work in a role where no two days are the same. You'll be part of a supportive team, contribute to continuous improvement initiatives, and help deliver services that make a real difference to the Ryde community.
What's in It for You?
At City of Ryde, we believe great people deserve great support. In addition to a competitive salary, you'll enjoy:
- Hybrid work arrangements and flexible working hours
- Rostered day off approximately every 3 weeks
- Exposure to a wide variety of development applications and complex planning matters
- Professional development, mentoring and career growth opportunities
- Opportunities to contribute to continuous improvement and innovation projects
- A collaborative team environment that supports learning and knowledge sharing
- 18 weeks paid parental leave
- Access to Long Service Leave after 5 years
- 3 additional leave days over the Christmas period
- Health and wellbeing programs including Fitness Passport, flu vaccinations and skin checks
- Annual performance reviews and Award salary increases
Your commencing salary will range from $80,474 - $98,580 + Superannuation, depending on your skills, qualifications and experience.
Applications close: Monday 16thNovember 2026 at 11:30pm.
City of Ryde is committed to Equal Employment and Child Safety
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Administration & Relationship Officer in Ryde employer: City of Ryde
The City of Ryde is an exceptional employer, offering a unique opportunity for strategic planning professionals to shape the future of one of Sydney's fastest-growing local government areas. With a strong commitment to employee development, work/life balance, and community impact, you will thrive in a supportive environment that values flexibility, innovation, and collaboration. Enjoy benefits such as hybrid work arrangements, generous parental leave, and health initiatives while leading high-profile projects that make a lasting difference in the community.
