At a Glance
- Tasks: Provide top-notch customer service at the Aqua Jetty and assist with reception duties.
- Company: Join the City of Rockingham, a vibrant community-focused organisation.
- Benefits: Flexible hours, competitive pay, and a supportive team environment.
- Other info: Great opportunity for career growth in a dynamic leisure facility.
- Why this job: Perfect for those who love working with people in a fun, active setting.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 13 - 16 $ per hour.
The Aqua Jetty in Warnbro is one of the City's aquatic and health facilities and we are committed to providing excellent customer service to all patrons during every visit. The centre offers a range of programs and facilities for the whole community and is open 7 days a week.
As a Customer Service Officer, you will provide support to the Customer Service Team Leader in providing high levels of service on the reception desk and the merchandise shop. If you are a team player with great people skills, strong time management skills and administration skills to match, we want to hear from you!
This role is perfect for you if you have worked with customers in a busy environment and you have appropriate skills to deal with conflict and general queries, as well as strong skills in using computer programs. A current Provide First Aid Certificate and a current CPR Certificate is also essential.
To be considered for this role, you must address the following selection criteria as part of your online application:
- Experience in a similar role, involving customer service, preferably in a leisure facility setting
- Strong verbal and written communication skills
- The ability to manage time, plan and organise own work
- The ability to work autonomously and as part of a team
Applicants must be flexible and available to work in line with the facilities opening hours. The position is offered with a guaranteed minimum of 10 hours per week. Aqua Jetty operates seven days per week, from 5.00am to 9.00pm Monday to Friday and 6.30am to 7.00pm Saturday and Sunday. All shifts will fall within these hours of operation.
The hourly rate for this position is as follows: An information package, including the position description, is available on our website. The City reserves the right to close applications early. This means that the position may close without notice. Applications must be submitted by 4pm, Friday 6 November 2026.
This process may be used to fill future similar permanent or fixed-term positions that may become available in the City during the next 12 months. If you identify as a person with disability and require adjustments throughout the recruitment and selection process please contact the Recruitment Team via email at jobs@rockingham.wa.gov.au or phone 08 9528 0333. We're happy to discuss options to assist you e.g. we can provide alternate formats for application forms, or alternate methods of applying.
The City of Rockingham encourages applicants from a diverse range of backgrounds, including First Nations people, people living with disability and people who speak a first language other than English.
Customer Service Officer in Rockingham employer: City of Rockingham
The City of Rockingham is an exceptional employer, offering a supportive and inclusive work environment that prioritises employee wellbeing and professional growth. With flexible working arrangements, comprehensive health programmes, and a commitment to community service, employees can thrive while contributing to the vibrant development of this rapidly growing local government area. Join us in making a meaningful impact on the community while enjoying competitive benefits and opportunities for advancement.
