At a Glance
- Tasks: Support events and meetings at community centres, ensuring smooth operations and excellent customer service.
- Company: Join the City of Port Phillip, a vibrant inner-city council with a diverse workforce.
- Benefits: Competitive pay, flexible hours, training opportunities, and a supportive work culture.
- Other info: Great for students seeking casual work with flexible shifts and growth opportunities.
- Why this job: Be part of a dynamic team making a real impact in your community.
- Qualifications: Customer service experience preferred; must be willing to learn and adapt.
The predicted salary is between 48.99 - 48.99 $ per hour.
Band 4 - $48.99 per hour inclusive of casual loading plus 12% Super. Multiple casual positions available. Monthly rosters to cover shifts on weekdays, weekends, public holidays as required.
About the Organisation
The City of Port Phillip is an inner-city council with around 1000 employees who deliver more than 100 programs and services to our residents, businesses and visitors. These range from childcare and immunisations, to libraries, management of parks and open space, rubbish collection, road maintenance and more. City of Port Phillip has zero tolerance for child abuse and is a committed Child Safe organisation.
About the Role
The Venue Management team are seeking to expand the pool of Casual Venue and Events Duty Officers. This is an opportunity to apply your excellent customer service skills to assist with the efficient operation of Council’s 13 Community Centres and Town Halls. The role includes servicing meetings and events in halls and meeting rooms across the municipality for internal and external stakeholders. Successful applicants must be available to work weekdays, after hours, weekends and public holidays. Shifts are rostered monthly with no set guaranteed hours.
Duties:
- Provide proactive support, advice and guidance to event organisers, visitors, contractors and Council staff during events to ensure the facilities and resources are used and maintained correctly.
- Undertake the opening and closing activities of the venues for rostered events and meetings including physical set up and pack down of council venue bookable spaces.
- Act as onsite emergency warden to ensure the safety and risk mitigation of rostered events and meetings within Council Venues.
- Brief, liaise and manage Council’s event contractors during rostered events to ensure the smooth running of events.
- Food distribution and service of catering and beverages in line with relevant legislation and Council Policies.
- Ensure all facilities and resources are used and maintained correctly and any damages are reported.
Skills and Experience:
- Demonstrated experience providing excellent customer service in a fast-paced environment, preferably in hospitality, venues or events but not essential.
- Strong interpersonal skills with the ability to confidently communicate effectively with people of all ages, backgrounds and capabilities to relay feedback and act as the person of authority in an emergency.
- Ability to work under minimal supervision, problem solve and resolve issues as they arise while on duty while managing resources and time constraints.
- Enthusiasm and the willingness to learn and work flexibly within a small team and balance competing demands.
- Physically capable of performing manual handling duties.
- Current Australian full driver’s license, Responsible Service of Alcohol certificate, Emergency Warden or willing to obtain, Employee Working with Children’s certificate, Food Handling certificate or willing to obtain.
Culture
People enjoy working at the City of Port Phillip because we are a welcoming, healthy and inclusive workplace. We offer a vibrant and diverse work environment where our employees can develop both professionally and personally whilst planning and delivering a range of important services and programs to the community.
Benefits
We offer a workplace that accommodates your working style and needs. Be supported and empowered by a leadership team that is community-focused, with a strong desire for change and a culture that encourages teamwork and innovation. Training and development opportunities, study assistance, flexible working conditions, paid parental leave, an active social club, a health and wellbeing program with access to fitness gyms, pools and facilities, and a well-regarded Employee Assistance Program (EAP).
Security Requirements and Professional Obligations
Pre-employment screening will apply to all appointments. Prior to a formal letter of offer, preferred applicants will be asked to provide:
- Evidence of mandatory qualifications/registrations/licences.
- Sufficient proof of their right to work in Australia.
- Sufficient proof of their identity.
- Complete a National Police Check completed via City of Port Phillip’s Provider.
- Evidence of a Working with Children Check (employee type with City of Port Phillip registered as the organisation).
- Undergo a Medical Clearance via City of Port Phillip’s Medical Provider.
Further information can be obtained by contacting Andrew Glover, Venue Operations Officer.
Applications close 11.59pm, Sunday 11 October 2026. The City of Port Phillip is an equal opportunity employer, committed to an inclusive and accessible environment where diversity is valued. We actively welcome and encourage candidates from culturally and linguistically diverse backgrounds, First Nation and Torres Strait Islander candidates, members of the LGBTQIA+ community and candidates with a disability. If you have accessibility requirements or require an adjustment to participate in our recruitment and selection process, please contact Yass Mustafa (Recruitment and Employee Experience Advisor).
Venue and Events Duty Officer employer: City of Port Phillip
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