At a Glance
- Tasks: Provide exceptional customer service and support library operations.
- Company: Join the City of Parramatta, a vibrant and diverse community.
- Benefits: Competitive pay, casual loading, superannuation, and wellbeing initiatives.
- Other info: Inclusive workplace welcoming diverse backgrounds and perspectives.
- Why this job: Be part of a transformative journey in a thriving city.
- Qualifications: HSC certificate or equivalent experience; strong communication and customer service skills.
The predicted salary is between 38 - 39 $ per hour.
Hourly Rate: From $38.79 plus 25% casual loading plus 12% Superannuation.
Employment Type: Casual
Closing date: 9pm, Tuesday 27 October 2026
The City of Parramatta is in the midst of significant growth and transformation. With a community that brings together many cultures, skills and stories, a changing skyline and new investments, this is an exciting time to be part of the journey. Parramatta 2050 gives us a clear picture of where we’re heading; a connected, creative and sustainable City with opportunities for everyone. Every role at City of Parramatta contributes to this next chapter, helping us build a strong, thriving Parramatta for the people who live, work and spend time here.
At Council, we prioritise the safety and wellbeing of children and young people. We are committed to implementing child safe practices to create an environment where children feel safe and included. We screen candidates to ensure their suitability to work with children, this includes conducting National Police Checks, Working with Children Checks, and through reference checks. Our commitment to child safety is explained in Council's Child Safe Commitment Statement.
About the role:
- This position is responsible for providing positive customer experiences and supporting the library teams to ensure the smooth running of library services.
- City of Parramatta Council’s library services are delivered across a network of 7 libraries including Parramatta Library at PHIVE. Libraries are open across a wide spread of hours including 7 days a week at some sites.
- In this role you will:
- Provide exceptional customer service and build positive connections with the local community.
- Assist in delivering high quality community-focused programs.
- Support team members in providing library services.
- Work closely with other teams and implement improvements to enhance enjoyment of the library experience.
- Ensure that each customer receives a positive customer experience.
What’s on offer:
- We are offering multiple casual opportunities with a competitive hourly rate $38.79 plus 25% casual loading plus 12% Superannuation.
- Your employee experience with City of Parramatta includes:
- Wellbeing: Fitness passport, Flu vaccinations, Employee Assistance Program (EAP), Ongoing wellbeing initiatives, Health insurance discounts.
- Growth: Learning and development programs.
About you:
- The successful candidate is someone who brings:
- Demonstrated verbal communication, literacy, and numeracy skills.
- Demonstrated customer service skills, with exceptional ability to deliver memorable experiences.
- Proven ability to work co-operatively as part of the team in a customer service environment.
- Well-developed PC literacy, including skills with mobile technologies and basic technology troubleshooting skills.
To be considered for this role, you must meet the essential requirements in the Position Description, including:
- Qualifications/Licences: HSC certificate or equivalent relevant experience.
This position requires the preferred candidate to undergo the below pre-employment compliance checks:
- Criminal history check: A criminal history does not necessarily disqualify a prospective candidate from selection.
The City of Parramatta supports a drug and alcohol-free working environment. Employees may be subject to random testing.
How we work: Inclusion & Belonging
At the City of Parramatta, inclusion and belonging are central to how we work. We’re building a workforce that reflects our diverse community and value different perspectives and lived experiences. We welcome applications from Aboriginal and Torres Strait Islander peoples, people living with disability, people of all ages, women, culturally and linguistically diverse communities, LGBTQIA+ people, ADF veterans, and others who bring unique perspectives. We are committed to a fair, inclusive, and accessible recruitment process and support reasonable adjustments throughout recruitment and employment.
Eligibility:
Please note you must be an Australian or New Zealand citizen or a permanent resident in Australia to apply for this position. Applicants holding valid visas may be considered for Casual or Term contracts subject to their visa work conditions.
Library Assistant in Parramatta employer: City of Parramatta
The City of Parramatta is an exceptional employer, offering a dynamic work environment that fosters inclusion and belonging while driving significant community transformation. With a strong focus on employee growth, the Council provides opportunities for professional development within a diverse and multidisciplinary team, ensuring that every role contributes to building a thriving, sustainable city. Working here means being part of a forward-thinking organisation that values authentic leadership and operational excellence, all set against the backdrop of a vibrant and culturally rich metropolitan area.
