At a Glance
- Tasks: Deliver top-notch customer service and assist with admin duties in a vibrant community.
- Company: Join the City of Joondalup, a leader in innovative local government services.
- Benefits: Enjoy a competitive salary, up to 15% superannuation, and a supportive work environment.
- Other info: Diverse and inclusive workplace with opportunities for growth and development.
- Why this job: Make a positive impact in your community while developing valuable skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 84469 - 84469 $ per year.
The City of Joondalup takes pride in being a Local Government that has been internationally recognised for providing outstanding services to the local community. To continue to set the standard in WA Local Government for innovative services and programs, we are seeking highly motivated, enthusiastic employees who will be committed to making a positive contribution to the City and its community.
The City is seeking a suitably experienced Customer Service Officer to assist with customer service and administration duties in the Community Safety Business Unit. Reporting to the Business Support Coordinator, this position will be responsible for delivering quality and timely customer service and administrative functions. The role engages internal and external customers, including City ratepayers and visitors on all Community Safety matters. Previous experience in a customer service role or administration in Local Government is highly desirable.
Applicants need to provide a covering letter addressing the following:
- Demonstrated experience in a customer service role.
- Demonstrated written and verbal communication skills to resolve issues and provide successful outcomes for customers.
- Demonstrated ability to interpret and apply acts, regulations and local laws.
- Demonstrated ability to work within a team environment and to handle difficult situations.
- Demonstrated experience using Microsoft Office (Word, Excel and Outlook) and the ability to learn new computer applications.
Further information can be obtained by calling Grace Jenkins, Business Support Coordinator on 9400 4987.
The City of Joondalup is committed to diversity and inclusion within all organisational practices and is an equal opportunity employer. The City encourages Aboriginal and Torres Strait Islander peoples, people of culturally and linguistically diverse backgrounds, people with a disability, people of all ages, sexualities and genders to apply for this position. All employees and prospective employees of the City of Joondalup are required to declare any secondary employment and private activities to ensure that any conflict of interests may be appropriately managed.
Customer Service Officer employer: City of Joondalup
The City of Joondalup is an exceptional employer, offering a dynamic work environment where HR professionals can thrive while making a meaningful impact on the local community. With a strong commitment to diversity and inclusion, employees benefit from a supportive culture that fosters professional growth through strategic HR projects and collaboration with various business units. Located in a vibrant city, this role not only provides competitive remuneration and superannuation but also the opportunity to contribute to innovative local government services.
