At a Glance
- Tasks: Be the friendly face of our community, helping residents via phone, email, and in-person.
- Company: Join the City of Joondalup, a leader in local government services.
- Benefits: Enjoy a competitive salary, superannuation, and a supportive work environment.
- Other info: We value diversity and encourage everyone to apply!
- Why this job: Make a real difference in your community while developing your customer service skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 91580 - 91580 $ per year.
The City of Joondalup takes pride in being a Local Government that has been internationally recognised for providing outstanding services to the local community.
To continue to set the standard in WA Local Government for innovative services and programs, we are seeking highly motivated, enthusiastic employees who will be committed to making a positive contribution to the City and its community.
- Customer Care Officer
- Plus up to 15% superannuation (conditions apply)
- Full Time Permanent position
We are seeking a motivated and enthusiastic individual who has a strong commitment towards customer service excellence as we continue to grow our contact centre.
As part of the Customer Care Team, this position acts as the first point of contact for members of our community across multiple contact channels including phone, email and face-to-face.
The primary focus is providing a consistent, responsive, and outstanding customer experience while maximising first contact resolution.
- Applicants need to provide a covering letter addressing the following key criteria:
- Relevant experience in a contact centre or customer service role providing first contact resolution over various contact channels.
- Well-developed verbal and written communication skills.
- Developed problem-solving skills with the ability to effectively handle challenging situations in a resilient, calm, and professional manner.
- High level interpersonal skills and the ability to interact with a diverse group of people.
- Demonstrated computer literacy/keyboard skills including Microsoft Office (Word, Excel, Outlook, etc.) and other business systems and applications.
- Working knowledge of cashier operations and cash handling processes and procedures.
We are committed to diversity and inclusion within all organisational practices and is an equal opportunity employer.
The City encourages Aboriginal and Torres Strait Islander people, people of culturally and linguistically diverse backgrounds, people with a disability, people of all ages, sexualities and genders to apply for this position.
All employees and prospective employees of the City of Joondalup are required to declare any secondary employment and private activities to ensure that any conflict of interests may be appropriately managed.
- CRAIG LLOYD
- Chief Executive Officer
Canvassing of Elected Members will disqualify applicants.
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Customer Care Officer employer: City of Joondalup
The City of Joondalup is an exceptional employer, offering a dynamic work environment where HR professionals can thrive while making a meaningful impact on the local community. With a strong commitment to diversity and inclusion, employees benefit from a supportive culture that fosters professional growth through strategic HR projects and collaboration with various business units. Located in a vibrant city, this role not only provides competitive remuneration and superannuation but also the opportunity to contribute to innovative local government services.
