At a Glance
- Tasks: Design and implement innovative ServiceNow solutions to enhance user experience and service efficiency.
- Company: Join a vibrant team dedicated to shaping the future of Geelong.
- Benefits: Competitive salary, superannuation, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace committed to child safety and community impact.
- Why this job: Be a key player in transforming business needs into scalable tech solutions.
- Qualifications: Tertiary qualification in Computer Science or equivalent experience required.
The predicted salary is between 121500 - 148500 $ per year.
In this role, you will collaborate with the Platform Engineering Lead, key business stakeholders, and cross-functional teams to transform business requirements into scalable technical solutions that improve service efficiency and user experience.
Work type: Permanent, full-time. Classification: Band 8, $125,701 pa plus super.
Key responsibilities include:
- Design, develop, and implement ServiceNow solutions aligned with business and IT service management requirements, including ITSM, HRSD, Procurement & Legal PPM, and custom applications.
- Configure and customise ServiceNow modules, including flows, forms, UI policies, business rules, scripting, and integrations.
- Build and optimise automation workflows and self-service capabilities to improve user experience and operational efficiency.
- Lead the development of custom applications on the ServiceNow platform to extend and enhance core functionality.
- Actively participate in agile delivery ceremonies, including planning and estimation, backlog refinement, stand-ups, and retrospectives.
- Design and implement system integrations between ServiceNow and other enterprise platforms (e.g. ERP, HR, Identity Management, monitoring tools, etc.) using APIs, REST/SOAP, and integration hubs.
- Serve as the technical subject matter expert for the ServiceNow platform.
- Identify opportunities for continuous improvement and platform innovation, including AI, predictive intelligence, and virtual agents.
- Prepare and maintain technical documentation, including design specifications, implementation plans, and user guides.
About You
To be successful in this role, you will have a tertiary qualification in Computer Science, or equivalent qualifications, or an equivalent combination of formal training and significant professional experience in a similar role in a comparable organisation.
Essential Experience
- Strong technical proficiency across ServiceNow platform architecture, configuration, and customisation.
- Proven experience working with core ServiceNow modules, including IT Service Management (ITSM) (Incident, Problem, Change, Request, and CMDB), Legal Service Delivery, and Sourcing & Procurement Operations.
- Advanced expertise in ServiceNow capabilities such as Flow Designer, Service Catalog, UI Policies, Business Rules, Script Includes, and Client Scripts.
- Solid understanding of scoped applications and custom application development within the ServiceNow platform.
- Experience with modern ways of working such as Scrum or other Agile methodologies.
- Exposure to Human Resources Service Delivery (HRSD) and/or Customer Service Management (CSM) is desirable.
Preferred candidates will be required to undergo a National Police Check and Working with Children's check as part of the recruitment process (funded by the City).
Child Safety Responsibilities
We are committed to being a child-safe organisation and have zero-tolerance for child abuse. We have specific policies, procedures, and mandatory training in place to support employees, volunteers, and contractors to achieve and adhere to these commitments.
Diversity and Inclusion
At the City we want a workforce that reflects the community we live in. We welcome and embrace everyone, all people with their own unique experiences, and support and encourage all our employees to do their best work, have equal access to opportunities and a just working environment. For this reason, we particularly welcome and encourage applications from First Nations people, people with diverse cultural and linguistic backgrounds, from the LGBTQIA+ community, people with disability and people of all genders, ages and diverse experience.
We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process.
Contact Information
Enquiries: Marty Walsh | Platform Engineering Lead | Marty.Walsh@geelongcity.vic.gov.au
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