At a Glance
- Tasks: Lead and inspire teams to deliver exceptional leisure services and community programs.
- Company: Join the City of Canning, a vibrant community-focused organisation with award-winning facilities.
- Benefits: Enjoy competitive pay, extra leave, health perks, and free gym membership.
- Other info: Dynamic role with opportunities for growth and a commitment to diversity and inclusion.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Tertiary qualification in Sport and Recreation Management or equivalent experience required.
The predicted salary is between 75600 - 92400 $ per year.
Canning and Riverton Leisureplex are at the heart of our community, welcoming thousands of people every week to swim, train, learn, connect and stay active. Our teams are delivering exceptional results, with 13 industry awards across 2025 and 2026, including WA Swim School of the Year (two consecutive years), Watch Around Water Facility of the Year and WA Employer of Choice. Now we're looking for an experienced leader to build on that success.
As Service Lead Leisure Facilities, you will provide strategic and operational leadership across both Leisureplexes, driving performance, customer experience and continuous improvement. Reporting to the Manager Recreation & Leisure Services, you will lead a diverse portfolio spanning aquatics, health and fitness, community programs, customer experience and facility operations, while empowering teams to deliver outstanding services for our community.
What you'll be doing:
- Leading people – inspire, coach and develop your coordinators and their teams, building a customer-focused, collaborative culture where great people want to stay and grow.
- Growing the business – develop and deliver the annual budget, service plan and KPIs; grow membership, attendance and revenue through smart marketing, benchmarking and new programs; and prepare business cases for future opportunities.
- Creating community impact – partner with community groups, government and non-government agencies to deliver inclusive, accessible programs aligned to the City’s Strategic Community Plan.
- Driving operational excellence – ensure safe, compliant and customer-focused service delivery across the Leisureplexes; oversee contracts, facilities and asset management; and work with the City’s facilities team to deliver the long-term asset plan and capital renewal program.
- Championing innovation and continuous improvement – use data, customer insights and industry trends to enhance customer experience, improve performance and shape the future direction of leisure services.
What you will bring to the role:
- A relevant tertiary qualification in Sport and Recreation Management, Business Management, Business Administration or equivalent industry experience.
- Proven leadership of a multi-disciplinary or cross-functional team, with the ability to build rapport, credibility and trust.
- Strong commercial and strategic thinking, with demonstrated budget, project management and problem-solving skills that deliver strategic and operational outcomes.
- An outstanding customer service ethic, with well-developed influencing and negotiation skills.
- Excellent written and verbal communication, including preparing reports and briefings and engaging with a broad range of stakeholders.
- Sound planning and risk management skills.
- Current Pool Lifeguard Qualification, Group 1 Pool Operators Certificate, LIWA accreditation, SCBA certification and Provide First Aid certificate, and a satisfactory National Police Clearance.
For a closer look at the role please refer to the Position Description attached to the vacancy in our recruitment portal.
Why you will love working at the City!
- The position is offered on a performance-based contract of up to five years with an attractive remuneration package inclusive of salary, superannuation, vehicle allowance and professional memberships.
- 10 days additional executive leave.
- We match super contributions to help you save for your future.
- Discounted health insurance, free flu vaccinations, skins checks and other well-being events.
- Great year-round wellbeing and social calendars!
- Free on-site parking.
- Free confidential Employee Assistance Program for personal and professional support.
- Genuine commitment to learning and development.
- Membership to Canning and Riverton Leisureplexes (gym, aquatics, sauna, group fitness).
Impact the Community in a Big Way
The City of Canning aims to be a welcoming and thriving city, giving our people an opportunity to thrive through work that truly makes a difference! With a population of around 100,000 over 64 square km of land, we provide services to support and develop our community every day. We believe that engaging people with diverse backgrounds and all abilities will assist in delivering superior services to our community and are committed to the principles of equal opportunity for all.
Applications are open until 5 pm, Friday 13 November 2026. We reserve the right to contact applicants and close the advertising period early. The City of Canning is a child safe organisation and reserves the right to request the relevant working with children qualification from prospective candidates where required.
Service Lead Leisure Facilities in Riverton employer: City of Canning
The City of Canning is an exceptional employer that prioritises a supportive and inclusive work environment, offering a permanent full-time role with a strong focus on work-life balance through flexible scheduling options. Employees benefit from competitive remuneration, generous leave provisions, and a commitment to professional development, all while contributing to meaningful community services that make a real difference in the lives of residents. With a vibrant workplace culture and a range of wellness initiatives, the City of Canning is dedicated to fostering employee growth and well-being.
