Library Officer (Customer Support) in Melbourne

If you enjoy working with people, thrive in a busy customer service environment and have outstanding interpersonal skills, this may be the perfect opportunity for you. Join our dynamic library service and play a key role in creating positive experiences for our community.

Please note that all positions require regular evening and weekend work. This position is primarily based at the Greythorn Library Lounge but is expected to work across all library locations as needed.

A little bit about the role: The Library Officer (Customer Support) plays an important role in delivering outstanding customer experiences across our library service. Working collaboratively with the Customer Support team and broader library staff, this position supports the day-to-day delivery of library services by assisting customers with enquiries, managing circulation and membership transactions, and promoting library collections, programs and events. Through friendly, responsive and professional service, the Library Officer helps create a welcoming and engaging environment for all library users.

What will you bring to the role? We are seeking a motivated and customer-focused individual to join our team and help deliver exceptional library experiences for the Boroondara community. You will be passionate about providing outstanding customer service, enjoy working with a diverse range of people, and thrive in a collaborative environment.

• Well-developed interpersonal and communication skills, with the ability to engage effectively with people from diverse backgrounds.
• Experience in a frontline customer service role; experience in a public library environment will be highly regarded.
• Strong problem-solving skills, with the ability to adapt, learn and respond to changing situations.
• Effective time management and organisational skills, with the ability to prioritise work and respond to customer demand.
• A positive, proactive approach and a commitment to delivering high-quality customer experiences.

The successful applicant will also have:

• A relevant post-secondary qualification.
• Confidence using a variety of digital devices and consumer technologies.
• Strong computer skills, including experience with Microsoft Office applications and online systems.
• The ability to lift, push or carry library resources around library facilities (subject to appropriate Occupational Health and Safety regulations).
• A current driver's license (advantageous).

Employment Requirements: Applicants must have the right to work in Australia. Preferred applicants will be required to undergo a National Police Record Check and hold a valid Working with Children Clearance. Subject to a satisfactory medical check.

Council recognises the benefits of a diverse workforce for its employees and customers. To ensure equity of access to employment opportunities, Council encourages applications from underrepresented groups including people who are from an Aboriginal and Torres Strait Islander background, people from different ages, abilities, gender identities, sexual orientation and cultural backgrounds. If you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance.