City FM Australia (City) provide world leading Facilities Management, Engineering and Energy solutions which ensure safe, successful and sustainable outcomes, on time and on budgetfor our partners.
The Opportunity
This role offers an enthusiastic,motivated and ambitious customer service representative an opportunity to join a fast paced, professional team taking your career to the next level by supporting our valued customer, Coles.
Full-time 6 month fixed term opportunity working Monday - Friday between 7am and 7pm on a rotating roster.
Why you want to work for our team
- Workingwithin a custom designed modern building with free on- site secure parking
- Supportive, funand encouraging team earning above award wage
- Career progressionmaking use of our extensive learning and developmentprogram.
- Discounts Hub with exclusive discounts across major Australian retailers
Your key responsibilities will include
- Effectively manage a high volume of both inbound/outbound calls.
- Resolve, manage and escalat problems logged by our customers.
- Accurately capture data and work to realistic KPI’s.
- Provide exceptional service at every opportunity by building relationships and rapport with your customer, both internal and external.
You willbe requiredto
- 12 months experience working on a helpdesk/call centre–Preferred.
- Exceptional customer service focus.
- Excellent communication skills, both written and verbal.
- Strong attention to detail.
- Attend 2 weeks on site paid training
If you would like to be part of a growing Australian Facilities Management business, we would love to hear from you.
City is an Equal Opportunity Employer who supports and encourages the diverse needs of each individual Team Member.
City does not accept any unsolicited resume referrals from Recruitment Agencies. Please do not submit any resumes or associated profiles to the City careers portal or to any City team members. City will not pay any placement fees relating to unsolicited resume referrals
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Customer Service Advisor in Melbourne employer: City FM
At City Facilities Management Australia, we pride ourselves on being an exceptional employer that values accuracy, trust, and the well-being of our team members. Located in Mulgrave, our modern workspace fosters collaboration while offering a hybrid work model for optimal work-life balance. With a strong focus on employee growth, wellness perks, and recognition programs, we ensure that every Payroll Officer has the opportunity to thrive and make a meaningful impact within our supportive environment.
