Team Leader – Critical Incident Desk

Team Leader – Critical Incident Desk

Full-Time 24.3 - 29.7 $ / hour (est.) Hybrid
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At a Glance

  • Tasks: Lead and motivate a diverse team in a fast-paced contact centre.
  • Company: Join City FM Australia, a leader in Facilities Management and Engineering.
  • Benefits: Enjoy flexible work arrangements, career progression, and exclusive discounts.
  • Other info: Work from home two days a week after training.
  • Why this job: Make an impact while working in a modern environment with great perks.
  • Qualifications: Previous Team Leader or Supervisor experience is essential.

The predicted salary is between 24.3 - 29.7 $ per hour.

Hourly rate + 12% super + 2 days WFH weekly

City FM Australia (City) provide world leading Facilities Management, Engineering and Energy solutions which ensure safe, successfuland sustainable outcomes, on time and on budget for our partners.

We are nowseekingan energetic, self -motivated individual, withstrong communicationskills to support our team members.

This role includes a wide range of responsibilities, which will require an efficient and mature approach, whilst working in a fast paced, dynamic environment.

This is a Permanentopportunity working Monday - Friday between 7:00am and 7:00pm.

City FMoffers Work from home two days per week, at the conclusion of a 2 week in office training period.

Why you want to work for our team

β€’ Flexible working arrangements-Work 2 days from her per week!

  • Career progression making use of our extensive learning and development program.
  • Working within a custom designed modern building with free on- site secure parking
  • Discounts Hub with exclusive discounts across major Australian retailers

Your key responsibilities will include

  • Lead, mentor, motivateand manageadiverseteam
  • Ensure set targets and KPI’s are achieved
  • Manage day-to-day workload of team members as well as rostering
  • Liaise with internal and external stakeholders
  • Work within a fast-paced contact centre environment that operates24/7

You willbe requiredtohave/ be

  • Previous Team Leader/Supervisor experience with the ability to lead a team -Essential
  • #J-18808-Ljbffr

Team Leader – Critical Incident Desk employer: City Facilities Management Ltd.

As a Technical Data Steward with us in Melbourne, you'll join a dynamic team that values innovation and collaboration. We offer a supportive work culture that prioritises employee growth through continuous learning opportunities and professional development. Enjoy the unique advantage of working in a vibrant city known for its diverse community and strong focus on data governance, ensuring your contributions have a meaningful impact.

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Contact Details:

City Facilities Management Ltd. Recruitment Team

We think you need these skills to ace Team Leader – Critical Incident Desk

Strong Communication Skills
Team Leadership
Mentoring
Motivating Team Members
KPI Management
Workload Management
Rostering