At a Glance
- Tasks: Support partners by monitoring refrigeration, HVAC, and lighting systems remotely.
- Company: Join City Facilities Management Australia, a dynamic and tech-savvy team.
- Benefits: Flexible part-time hours with a supportive work environment.
- Other info: Equal opportunity employer promoting diversity and growth.
- Why this job: Gain hands-on experience in a fast-paced contact centre while helping major retailers.
- Qualifications: Customer service experience preferred; tech-savvy and detail-oriented individuals encouraged to apply.
The predicted salary is between 15.3 - 18.7 $ per hour.
Join to apply for the Technical Support Advisor role at City Facilities Management Australia.
The Opportunity
This 6-month fixed term role offers a proactive, motivated and tech-savvy team player the opportunity to join a dynamic high-performing team. You will support our partners—Coles with your technical resource skills, remotely monitoring Refrigeration, HVAC and Lighting systems within stores. This is a Part Time opportunity working 4 days on and 4 days off (4.30pm - 9.30pm).
Your key responsibilities
- Working within a fast-paced Contact Centre environment that operates 24/7 and provides Contact Centre services to our partners.
- Work in a control room environment, monitoring alarm systems.
- Manage high volume of outbound calls to field technicians and stores.
- Accurately enter data.
- Deliver customer service to our partners and our field-based team members in our state of the art technical and sustainability centre.
You will be required to have
- Demonstrated experience using multiple systems concurrently.
- A high level of attention to detail.
- Customer service experience within a Contact Centre environment - preferred.
- Previous experience in a Technical Support or service role - preferred.
City is an Equal Opportunity Employer who supports and encourages the diverse needs of each individual Team Member. City does not accept any unsolicited resume referrals from Recruitment Agencies. Please do not submit any resumes or associated profiles to the City careers portal or to any City team members. City will not pay any placement fees relating to unsolicited resume referrals.
Seniority level: Entry level
Employment type: Part-time
Job function: Administrative, Customer Service, and Information Technology
Industries: Facilities Services and Office Administration
Technical Support Advisor in Newcastle employer: City Facilities Management Australia
City FM Australia is an exceptional employer, offering a competitive salary package and a supportive work culture that prioritises employee growth and development. As a Maintenance Specialist in Sydney, you'll benefit from collaborative teams, ongoing training opportunities, and the chance to work with leading brands like Coles, all within a safe and inclusive environment.
Contact Details:
City Facilities Management Australia Recruitment Team
