Service Advisor / Receptionist, City Kia (Richmond)
City Kia growing and expanding into a new state of the art facility and is seeking an enthusiastic and customer-focused Service Advisor to join our award-winning service team.
At City Kia, we pride ourselves on delivering exceptional customer experiences and maintaining a supportive, team-oriented workplace. This is an exciting opportunity to build a rewarding career with one of Australia's leading automotive brands.
About the Role
As a Service Advisor, you will be the key point of contact for customers throughout their service journey, ensuring a seamless and professional experience from vehicle drop-off through to collection.
Key Responsibilities
- Welcome customers into the service department and provide outstanding customer service
- Act as the primary contact for customers throughout the servicing process
- Schedule service bookings and manage customer appointments
- Prepare repair orders, service documentation, and invoices
- Communicate repair progress, recommendations, and completion timeframes to customers
- Coordinate with technicians and workshop staff to ensure efficient workflow
- Maintain accurate customer and vehicle records
- Learn and follow Kia service processes and manufacturer standards
About You
- The successful candidate will preferably have:
- Previous Service Advisor experience (preferred but not essential for the right candidate)
- Strong customer service and communication skills
- Confidence interacting with customers in a professional manner
- Sound computer and administration skills with the ability to work across multiple systems
- Excellent organisational and time-management abilities
- A positive attitude and willingness to learn
- Ability to thrive in a fast-paced team environment
- A current and valid driver's licence
- Previous Kia experience will be highly regarded
What's in It for You?
- Factory and manufacturer training opportunities
- Brand new service office and showroom facilities and working environment
- Supportive and respectful team culture
- Competitive remuneration package
- Individual and team incentive programs
- Career progression and professional development opportunities
- Opportunity to work with one of Australia's fastest-growing automotive brands
Service Advisor / Receptionist, City Kia (Richmond) employer: City Automobiles
City KIA Richmond is an exceptional employer, offering a vibrant work culture within a family-owned dealership that has consistently exceeded sales targets for six years. With a focus on employee growth, you will benefit from comprehensive training and the potential to advance into managerial roles, all while enjoying a 5-day work week and the chance to earn over $100,000 annually. Located in a stunning showroom in inner-city Melbourne, you'll have access to a steady stream of leads and a supportive team environment that fosters success.
