At a Glance
- Tasks: Lead a dynamic team, improve processes, and drive performance in a supportive environment.
- Company: Join a global tech leader with a focus on business accommodation.
- Benefits: Career progression, collaborative culture, and the chance to make an impact.
- Other info: Enjoy a family-like atmosphere with a focus on continuous improvement.
- Why this job: Be at the forefront of transformation and help your team succeed.
- Qualifications: Proven leadership experience and strong communication skills.
The predicted salary is between 75600 - 92400 $ per year.
About The Company
Our client is one of the world's leading tech companies with a focus on business accommodation. With the head office in Germany, this global leader services 90% of the Fortune 500. With over 1500 staff globally and offices across Europe, the Americas, Asia, and Australia, this is a great opportunity to join a global network and corporate.
About The Role
We are searching for an experienced Team Leader to join the contact centre based in the CBD of Sydney. You will lead a team of 15 - 20 agents as an allrounder Team Leader. You will wear many hats including people management, workforce planning, and process development. We are looking for a strong and focused leader who is willing to help bring the team continued success. The team is going through a transformation, so we need a competent and confident leader, happy to have tough conversations and be at the forefront of process improvement and someone who wants career progression.
Duties:
- Recruiting, mentoring, coaching, and developing team members
- Improving business performance and processes
- Developing close working relationships with key stakeholders
- Ensuring performance standards are met
- Exceeding customer service metrics across all functions
- Managing call queues
- Managing escalation calls
- Workforce planning
Skills & Experience
- A solid track record of delivering results
- Previous experience running and managing a team
- Strong attention to detail and exceptional time management skills
- Strong analytical skills
- Exceptional communication skills both written and verbal
- Outstanding working knowledge of contact centre statistics
Culture
The current team works as a really collaborative and supportive team and feel like a family. They are big on continuous improvement and genuinely enjoy celebrating each other's wins.
Team Leader in Sydney employer: Citrus Group
Citrus Group is an exceptional employer, renowned for its empowering and collaborative work culture that prioritises genuine partnerships. As a Recruitment Consultant, you'll enjoy meaningful career growth opportunities while working in a supportive environment with stunning views of the Opera House and Harbour. Join us to be part of a team that values quality over traditional KPIs, ensuring your contributions are recognised and impactful.
