At a Glance
- Tasks: Assist members with enquiries and provide top-notch customer service.
- Company: A growing organisation focused on high-quality service and support.
- Benefits: $67,857 + super, hybrid work, and health insurance discounts.
- Other info: Enjoy regular team events and opportunities for career growth.
- Why this job: Join a supportive team and develop your skills in a professional environment.
- Qualifications: Customer service experience and strong communication skills.
The predicted salary is between 67857 - 67857 $ per year.
About The Company
Our client is a growing organisation with a strong focus on providing high-quality service and support to its members.
With a collaborative and supportive culture, this is a great opportunity for someone looking to build a long-term career in a professional customer service environment.
About The Role
We are looking for a
Member Services Specialist to join a busy and supportive team on a full-time permanent basis.
You will be responsible for assisting new and existing members, providing accurate information and helping customers navigate a range of enquiries and more complex situations.
Full training and ongoing coaching will be provided.
Duties
- Respond to member enquiries across phone, email and other channels
- Provide accurate, professional and personalised service
- Build strong relationships and hold quality conversations with members
- Maintain accurate and up-to-date member records
- Assist with more complex enquiries and conflict resolution
- Develop a strong understanding of products, systems and processes
- Identify opportunities to improve the member experience
- Participate in ongoing training, coaching and team activities
Skills & Experience
- Previous customer service experience ideally within a corporate environment
- Private health insurance experience highly regarded but not essential
- Banking or financial services experience also considered
- Excellent verbal and written communication skills
- Strong active listening, questioning and problem-solving skills
- High level of attention to detail and understanding of privacy and confidentiality
- Positive, professional and eager-to-learn attitude
- Full Australian working rights
Benefits
- $67,857 + super (76k Package) + 7.5% bonus
- Monday to Friday, office hours
- Hybrid working once fully trained
- Comprehensive training and ongoing coaching
- Professional development and career growth opportunities
- Modern Sydney CBD office with Darling Harbour views
- Flexible working arrangements
- Health insurance discounts
- Employee Assistance Program and wellbeing initiatives
- Regular team events and social activities
- Culture
You will be joining a collaborative, inclusive and supportive team that genuinely values its people.
The environment is focused on learning, continuous improvement and providing members with a high-quality experience.
It's a great opportunity for someone who enjoys working with people and wants to develop their skills in a professional environment.
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Inbound Customer Service in Sydney employer: Citrus Group
Citrus Group is an exceptional employer, renowned for its empowering and collaborative work culture that prioritises genuine partnerships. As a Recruitment Consultant, you'll enjoy meaningful career growth opportunities while working in a supportive environment with stunning views of the Opera House and Harbour. Join us to be part of a team that values quality over traditional KPIs, ensuring your contributions are recognised and impactful.
