At a Glance
- Tasks: Handle urgent security calls and provide immediate solutions to customers.
- Company: Leading security firm focused on innovative and secure futures.
- Benefits: Competitive hourly rate, supportive team environment, and career growth opportunities.
- Other info: Dynamic team atmosphere with potential for personal and professional development.
- Why this job: Make a real difference in your community by helping those in urgent need.
- Qualifications: Experience in high-volume call centres preferred but not essential; strong communication skills required.
The predicted salary is between 31.93 - 31.93 $ per hour.
Our client
Our client leads the future of security in Australia through their unique style of operation, their strategic platform of Human Intelligence and their focus on providing progressive and more secure futures for all.
We are currently seeking an Customer Service Agent to join their team based in West Ryde.
As an Customer Service Agent, you will be receiving calls in relation to security equipment, security issues that are of critical impact and working as the first point of contact for the most vulnerable in our community during urgent security issues.
Your previous experience in a time focused role will see you building customer relationships quickly and providing immediate solutions while prioritising urgent and emergency calls.
Duties
- Monitor security systems and incoming alarm signals from customer sites.
- Receive alerts for things like intrusion alarms, access breaches, CCTV events or personal safety alerts .
- Contact the customer, site contact, security guard, emergency services or other relevant party when required.
- Escalate genuine incidents quickly and appropriately.
- Record everything in the monitoring system and maintain accurate incident logs.
To be part of this dynamic team you will need
- Proven experience working in a high-volume call centre on ideally within security or response centres is desirable but not necessary.
- If you have an interest and can commit we will consider you
- Objection handling skills
- Clear and fluent communication skills
- Excellent rapport building skills
- Outgoing motivated personalities
The hourly rate for the role is$31.93 per hour, resulting in a salary of a little over 60k + super.
Successful candidates will be required to complete security clearance checks including a Police check and medical check.
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Customer Service Agent in Sydney employer: Citrus Group
Citrus Group is an exceptional employer, renowned for its empowering and collaborative work culture that prioritises genuine partnerships. As a Recruitment Consultant, you'll enjoy meaningful career growth opportunities while working in a supportive environment with stunning views of the Opera House and Harbour. Join us to be part of a team that values quality over traditional KPIs, ensuring your contributions are recognised and impactful.
