At a Glance
- Tasks: Lead a dynamic team, manage performance, and drive continuous improvement in customer service.
- Company: Join The Citrus Group, a supportive and collaborative workplace in Sydney.
- Benefits: Enjoy career progression opportunities and a family-like culture.
- Other info: Be part of a vibrant environment focused on transformation and growth.
- Why this job: Make a real impact during a transformation period while supporting your team's growth.
- Qualifications: Experience in team leadership and a passion for customer service excellence.
The predicted salary is between 66150 - 80850 $ per year.
The Citrus Group in Sydney is seeking an experienced Team Leader for our CBD contact centre.
You will guide a team of 15–20 agents, overseeing people management, workforce planning and process development to achieve peak customer service performance.
You will lead tough conversations during a transformation period and drive continuous improvement, while supporting career progression for team members within a collaborative, family-like culture.
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Contact Centre Team Leader in Sydney employer: Citrus Group
Citrus Group is an exceptional employer, renowned for its empowering and collaborative work culture that prioritises genuine partnerships. As a Recruitment Consultant, you'll enjoy meaningful career growth opportunities while working in a supportive environment with stunning views of the Opera House and Harbour. Join us to be part of a team that values quality over traditional KPIs, ensuring your contributions are recognised and impactful.
