Our Client: Our client is a leading independent provider of Roadside Assistance across Australia and New Zealand for major insurance brands and iconic automotive manufacturers including premium brands like Ferrari, Maserati, Lotus and many more.
About the role: This is a customer service role with a difference. You'll be the calm and reassuring voice on the line for customers experiencing unexpected vehicle issues. As the first point of contact, you'll provide guidance and coordinate support through a trusted network of service providers.
You will be responsible for:
- Taking inbound calls from customers needing roadside or breakdown assistance
- Providingadvice and assistance over the phone in a roadside and customer service capacity
- Resolvingany concerns or questions the customer may have regarding their vehicle
- Actingas main point of contact between the customer and the supplier network
What's in it for you?
- Hybrid role after 6 months - WFH & from the BrisbaneOffice
- Fully comprehensive training and continuous ongoing development
- Supportive and dynamic team that love helping customers when they need it most.
- Great and inclusive culture
To be successful in this role you will possess:
- Previous customer service experience is desired but not a must
- A resilient and helpful personality
- Excellent verbal and written communication skills
- The ability to work a rotating roster across 7 days a week
- Strong problem solving skills
Please note this is a full-time permanent role. Only those with full working rights will be considered.
Customer Service Representative employer: Citrus Group
Citrus Group is an exceptional employer, renowned for its empowering and collaborative work culture that prioritises genuine partnerships. As a Recruitment Consultant, you'll enjoy meaningful career growth opportunities while working in a supportive environment with stunning views of the Opera House and Harbour. Join us to be part of a team that values quality over traditional KPIs, ensuring your contributions are recognised and impactful.
