The Opportunity
We're looking for 30 enthusiastic Inbound Customer Service Consultants to join a fast-paced, dynamic contact centre based in Granville.
As the first point of contact for customers, you'll assist with wagering enquiries, account support, and a variety of general customer service requests. You'll deliver exceptional service to both new and existing customers while working in a supportive, team-focused environment where no two days are the same.
This is an exciting opportunity to join one of Australia's leading wagering organisations. From day one, you'll receive comprehensive training through a combination of structured classroom learning and hands-on coaching, ensuring you have the confidence and skills to succeed in your new role.
What's on Offer
- Start Date: Monday, 17th August 2026
- Location: Granville Contact Centre - conveniently located just a 2-minute walk from Clyde Station and a 5-minute walk from Granville Station. Free onsite parking is also available.
- Employment Type: Casual, working onsite at the Granville office.
- Roster: Rotating roster between 7:00am and 10:15pm, Monday to Saturday.
Please note:
- Availability to work every Saturday is essential.
- You will also be required to work Melbourne Cup Day and Oaks Day.
- These availability requirements are non-negotiable.
Training
You'll complete four weeks of paid, full-time training (Monday to Friday, 9:00am-5:00pm), combining classroom-based learning with practical, on-the-floor coaching to set you up for success.
About You
We're looking for people who are passionate about delivering great customer experiences and enjoy working in a busy environment. Ideally, you'll have:
- Previous customer service experience in a retail, hospitality or contact centre environment.
- Excellent verbal and written communication skills.
- Strong attention to detail and problem-solving abilities.
- A positive attitude, resilience, and a strong work ethic.
- Confidence navigating multiple computer systems at the same time.
- The ability to thrive in a fast-paced, collaborative team environment.
- A passion for sport or racing is a bonus, but certainly not essential.
Please note: Due to the nature of the industry, successful applicants will be required to complete and successfully pass a Full Probity Check before commencing employment.
Customer Service Agent employer: Citrus Group
Citrus Group is an exceptional employer, renowned for its empowering and collaborative work culture that prioritises genuine partnerships. As a Recruitment Consultant, you'll enjoy meaningful career growth opportunities while working in a supportive environment with stunning views of the Opera House and Harbour. Join us to be part of a team that values quality over traditional KPIs, ensuring your contributions are recognised and impactful.
