About The Company
Our client is one of the world's leading tech company with a focus on business accommodation. With the head office in Germany this global leader services multiple fortune 500 companies.
With over 1500 staff globally and offices across Europe, the America's, Asia and Australia this is a great opportunity to join a global network and global corporate.
About The Role
We are searching for an experienced Team Leader to join the contact centre based in the CBD of Sydney. You will lead a team of 19 - 22 agents as an allrounder Team Leader.
You will wear many hats including people management, workforce planning and process development.
We are looking for a strong and focussed leader who is willing to help bring the team continued success. The team is going through a transformation so we need a competent and confident leader, happy to have tough conversations and be at the forefront of process improvement and someone who wants career progression.
Duties
- Recruiting, mentoring, coaching, and developing team members
- Improving business performance and processes
- Developing close working relationships with key stakeholders
- Ensuring performance standards are met
- Exceeding customer service metrics across all functions
- Managing call queues
- Managing escalation calls
- Workforce planning
Skills & Experience
- A solid track record of delivering results
- Previous experience running and managing a Team
- Strong attention to detail and exceptional time management skills
- Strong analytical skills
- Exceptional communication skills both written and verbal
- Outstanding working knowledge of contact centre statistics
Culture
The current team work as a really collaborative and supportive team and feel like a family. They are big on continuous improvement and genuinely enjoy celebrating each others wins.
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Team Leader in Sydney employer: Citrus Group Pty Ltd
Woolworths Group is an exceptional employer, offering a supportive and dynamic work environment in Western Australia. With comprehensive training provided onsite in Kewdale, employees benefit from a culture that prioritises growth and development, alongside the flexibility of a hybrid work arrangement. Join a team that values clear communication and empathy, ensuring you make a meaningful impact while enjoying rotating shifts that promote work-life balance.
