Medical Receptionist

Imaging Queensland (formerly CitiScan Radiology) is one of Brisbane's largest and most technologically advanced medical imaging practices, located in the heart of the CBD on Queen Street Mall. Our state-of-the-art clinics provide imaging services to CBD workers, students and residents, offering a comprehensive range of modalities including MRI, Digital X-ray, Low Dose CT, 3D/4D Ultrasound, BMD, Nuclear Medicine and Dental Imaging. We are proud of our strong team culture and our commitment to developing our people, with genuine opportunities for learning, progression and growth as we continue to expand.

We have an opportunity for a motivated and customer-focused Medical Receptionist to join our busy front desk team. This role is primarily based at our Imaging Queensland clinic, with occasional support at our Diagnostic Imaging for Women clinic located right next door. You will play a key role in creating a welcoming, professional experience for patients booking and attending a range of imaging appointments, including X-ray, Ultrasound, CT and MRI. This is a full-time position, working Monday to Friday, rostered between 7:30am and 5:00pm. No weekends.

As the first point of contact for our patients, you'll play a key role in delivering a high standard of care and ensuring the clinic runs smoothly each day. Your day-to-day responsibilities will include:

• Welcoming and checking in patients at the front desk
• Answering phones and managing email enquiries professionally and efficiently
• Booking, rescheduling and managing appointments using our RIS system (Karisma)
• Advising patients on examination preparation requirements
• Quoting fees and processing payments, including Medicare, private health funds, DVA and third-party claims
• Liaising with referrers, doctors and patients to support seamless patient care
• Supporting our clinical teams to ensure an efficient and positive patient experience
• Attending team meetings and participating in training and development opportunities
• Working in line with clinic policies, procedures and standards

Proven experience delivering exceptional customer service in a busy environment is essential. Strong computer skills and confidence using digital systems, including booking software, are required. You should be comfortable learning and using medical terminology, have a professional presentation with strong communication and patient care skills, and be a team player who demonstrates integrity, respect and professionalism.

Above award rates + annual salary reviews, 1-on-1 training and full support from day one, genuine career growth and development opportunities, uniforms provided, discounted imaging services for you and your immediate family, paid parental leave, salary sacrificing, discounted health insurance and gym memberships are some of the benefits of working with us. We offer a collaborative and supportive team environment where your contributions are valued, ideas are heard, and every team member plays a part in delivering exceptional patient care.

Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.

Building a healthier world, by delivering the best health outcomes one patient at a time.