Operations Coordinator in Sydney

Join to apply for the Operations Coordinator role at Citation Certification (formerly QMS Certification Services).

Be part of a team making a real impact in the NDIS sector with flexible working arrangements – work from home options available. Enjoy a supportive and collaborative team culture, along with career development opportunities in a growing organisation. Earn up to A$85,000 base salary.

At Citation Group, we believe in empowering our employees to thrive both personally and professionally. Our Values are foundational to who we are, what we do and how we act. When you join our team, you’ll experience a workplace that values you as an individual and invests in your future including coaching and mentoring, development opportunities and career pathways. We are interested in growth, investment and service excellence. We don’t do micro-management – we empower, support and innovate.

We’ve been recognised as an Employer of Choice for 8 years running. We’re big on flexible working and its benefits because we want our people to be successful and bring their best selves to work. We offer a variety of incentive programs throughout the year, including a return trip to Bali! We provide access to up to 12 weeks of paid parental leave, community service leave, and an extra day off for your birthday.

We’re in a big growth phase, so if you’re ready to thrive in a fast-paced and high-performing environment and be rewarded for it, we want you to join us on this exciting journey.

For over three decades, our purpose and commitment have remained the same; to help build safer, more sustainable, and successful businesses that power the Australian and New Zealand economies. Our friendly, talented and professional experts cover everything from HR advice, Workplace law, Safety and Migration solutions, HR software and ISO and NDIS certifications.

Citation Group has grown rapidly over the past few years and has big ambitions for the future. With a UK parent company that is Private Equity backed, the plan is to triple the size of the business over the next few years through both organic growth and acquisitions.

At Citation Group, we’re a leading provider of certification services, helping businesses navigate complex compliance requirements with ease. Our NDIS team plays a vital role in ensuring providers meet the highest quality standards, supporting their journey through the NDIS certification process.

What will you be responsible for?

• Scheduling NDIS audits, matching auditors with client requirements and availability
• Coordinating and confirming appointments with clients and auditors
• Managing scheduling changes and resolving conflicts efficiently
• Ensuring compliance with NDIS certification guidelines and deadlines
• Communicating with internal teams, clients, and auditors to provide updates and support
• Maintaining accurate records and documentation in our systems

What we are looking for?

• Individuals with a natural flair for collaboration and communication, passionate and resilient, bringing a positive attitude to work each day.
• A detail-oriented Scheduler to join our NDIS team, critical in coordinating audits, liaising with auditors and clients, and ensuring a seamless certification process.
• Previous experience in a similar role focused on scheduling, administration, or coordination roles (bonus if in auditing or NDIS)
• Strong organisational and time management skills – you love a well-planned schedule!
• Excellent communication skills – you’ll be the key link between auditors and clients
• High attention to detail – accuracy is everything in this role
• Ability to multitask and adapt in a dynamic environment
• Proficiency in Microsoft Office and Salesforce (desirable)

If this sounds like you, we’d love to chat! Submit your resume and a short cover letter outlining why you’d be a great fit. Join us in ensuring quality and compliance within the NDIS sector!