Ciena seeks a Technical Support Lead Engineer in Melbourne to drive technical engagement for key customer accounts. You will manage complex support cases, coordinate with engineering and product teams, and help design deployment plans for optical transport solutions.
You will contribute to knowledge bases, publish critical documentation, and mentor new engineers while traveling to customer and Ciena locations as required.
Lead Optical Transport Engineer - Customer-Focused Support in Melbourne employer: Ciena
Ciena stands out as an exceptional employer in the ANZ region, offering a dynamic work culture that prioritises flexibility, individual growth, and well-being. Employees are empowered to engage in meaningful work that drives both personal and societal impact, with ample opportunities for professional development and collaboration across diverse teams. Joining Ciena means being part of a forward-thinking technology company that values humanity and fosters a sense of belonging among its workforce.
