Business Support Officer – Accounts Receivable in Brisbane

Churches of Christ in Queensland – Kenmore QLD

At Churches of Christ, people are at the heart of everything we do. With more than 130 years of supporting communities, we’re proud to make a real difference in the lives of thousands of people across Queensland and Victoria every year. We’re now looking for two Business Support Officer - Accounts Receivable team members to join our Central Business Support team — a role where your finance and admin expertise helps ensure services run smoothly for those who need them most.

About you and your new opportunity:

In this varied and hands-on role, you’ll be a key support to our Retirement Living Central Support team & Residential Aged Care team in Finance, helping keep things running smoothly across both financial and administrative areas. We value open communication, celebrate the different strengths and experiences each person brings, and create an environment where everyone feels welcome, supported, and encouraged to contribute. It's a collaborative team culture where people help each other succeed and enjoy achieving great outcomes together.

What you’ll be doing:

• Processing funding claims, invoices, and accounts receivable/payable
• Managing client billing and maintaining accurate account records
• Supporting resident/client admissions, discharges and refunds
• Assisting with reconciliations and financial reporting
• Responding to client and internal enquiries with professionalism and care
• Ensuring processes align with legislation and organisational procedures
• Contract preparation and administration
• Interpretation of contracts, legislation, policies and procedures
• Refunds, Exit Entitlement Estimates and Statements
• Managing contractual and legislative timeframes
• Liaising with solicitors, EPOAs, executors and Public Trustee representatives
• Support to internal and external stakeholders

What you will bring to our team:

You're someone who loves keeping things on track, enjoys solving problems, and takes pride in a job well done. You'll have a great eye for detail, are confident juggling administrative and financial tasks, and enjoy building positive relationships with the people you work with. Most of all, you'll bring a positive attitude, a willingness to help out, and a genuine enjoyment of working as part of a supportive team.

You’ll have:

• A Diploma in Business Administration, Finance, or a related experience
• Great communication skills and a customer-focused mindset
• A keen eye for detail with a practical, solutions-focused approach
• The ability to adapt and work effectively in a changing environment

Experience in the following areas would be beneficial but not essential:

• Knowledge of Government funding and compliance requirements
• Regulatory government claiming, financial reconciliation and budget reporting
• Exposure to Government portals (e.g. PRODA, Medicare, My Aged Care)
• Experience in handling escalated account queries, complex funding disputes or debt collection
• Compliance with Aged Care Quality Standards, funding rules and external audits
• Experience in aged care, retirement living, education, insurance or government environments
• Exposure to not-for-profit environments

Why Join Our Team:

• Supportive leadership and a high performing team culture.
• Opportunities for career development, stretch assignments and progression.
• A growing not-for-profit organisation with purpose and community impact.
• Work in an inclusive, down to earth & welcoming culture.
• 5 weeks annual leave
• Hybrid / flexible working arrangements to support your work life balance.
• Free on-site parking + on-site café with staff discount (at the Kenmore head office).
• Not for profit salary packaging up to $18,549 which could be used for up to $15,900 (for every living expenses like rent, mortgage, school fees and many more) and up to $2,650 for meals and entertainment.