At a Glance
- Tasks: Lead transformative initiatives in global claims, driving strategy from concept to execution.
- Company: Chubb, a world leader in insurance with a diverse global presence.
- Benefits: Inclusive workplace, competitive salary, and opportunities for professional growth.
- Other info: Join a collaborative team dedicated to innovation and continuous improvement.
- Why this job: Make a real impact in a dynamic environment while shaping the future of claims management.
- Qualifications: 7+ years in project management or operations, preferably in insurance; strong communication skills required.
The predicted salary is between 148500 - 181500 $ per year.
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
The VP, Claims Transformation Initiative Lead will spearhead the design, development, and delivery of high-priority strategic initiatives within Chubb's Global Claims Transformation team. Reporting to the Global Claims Transformation Officer, this role is purpose-built for someone who can take a capability from concept to execution across a complex, multicultural environment spanning Europe, Asia Pacific, and Latin America.
This leader will own a transformational program end-to-end, driving it from strategy and design through implementation and adoption. They will serve as the primary bridge between business stakeholders, technology partners, and international claims operations, ensuring solutions are grounded in Chubb’s operating realities and deliver tangible outcomes for employees and customers alike.
Key Responsibilities
- Lead the end-to-end strategy, design, and build-out of a defined transformation initiative within Global Claims.
- Translate business needs into technical requirements, ensuring alignment with claims operations and strategic objectives.
- Coordinate with cross-functional teams (claims, IT, data science, engineering) to deliver automation projects on time and within scope, adapting to the regulatory and operational variation across international markets.
- Develop and maintain project plans, timelines, and risk mitigation strategies for the domain’s initiatives.
- Create and maintain comprehensive project documentation, including timelines, budgets, and executive communications/status reports.
- Drive change management and adoption of new tools and workflows, championing an employee-centered approach to technology rollout across Claims.
- Analyze process performance, identify opportunities for further automation, and implement continuous improvements.
- Stay current on industry trends in AI, automation, and claims management, and identify opportunities for innovation.
Qualifications
- 7+ years of experience in process engineering, operations, or project management, preferably in insurance or financial services.
- Demonstrated experience leading cross-functional teams and delivering complex projects in an agile environment.
- Outstanding communication skills, able to translate technical concepts for business stakeholders and vice versa.
- Experience with claims operations is highly desirable.
- Bachelor’s degree in engineering, business, or related field; advanced degree or relevant certifications (Six Sigma, PMP, Agile) a plus.
- Strong analytical and critical thinking skills; data-driven decision maker.
- Initiative-taking, adaptable, and able to navigate ambiguity.
- Collaborative, inclusive, and able to drive consensus across diverse teams.
VP, Global Claims Transformation Initiative Lead in Sydney employer: Chubb Ltd.
Chubb is an exceptional employer that champions diversity and inclusivity, offering a flexible work environment that caters to individual needs. With a strong commitment to employee development and a culture that values innovation, Chubb provides numerous benefits such as education assistance, health and wellbeing initiatives, and a unique 'My One Thing' flexible working approach. Joining Chubb means being part of a global leader in insurance, where your contributions directly influence the growth and success of the P&C division.
