The primary purpose of this role is to deliver high-quality assessment and management of motor claims for luxury vehicles, ensuring accurate and effective investigation, evaluation, and adjustment. This position leverages hands‑on experience with high-end vehicles, a strong understanding of repair methods, and knowledge of associated costs. The specialist may conduct onsite assessments and will collaborate with industry partners to deliver best‑in‑class outcomes. Reporting to the Senior Technical Claims Lead, this role is critical to maintaining high standards in claims management within the luxury motor segment.
Key Accountabilities & Responsibilities
Assessing motor insurance claims for luxury vehicles via desktop and physical inspections, as required
Analysing complex scenarios and recommending fair and timely solutions
Applying expertise in repair methods, parts, and costs to evaluate claim validity, extent of damage and negotiate repair costs and methods
Liaising with Repair Shops, Motor Assessors and Industry Experts to verify and negotiate repair estimates and validate parts authenticity
Managing claims in accordance with policy terms and conditions and any relevant legislation and legal principals
Making informed evaluations of damage and quantum to timely establish and maintain accurate claim reserves
Identifying and reporting internally on claims of significance to the business, including large loss reporting requirements
Building strong relationships with brokers and customers to promote confidence and trust in Chubb's claims service
Clearly identifying potential fraud risk and subrogation opportunities and notifying the relevant teams
Exercising good judgement in reaching final claim resolution by evaluating nature of loss, damage, coverage and applicable limits
What you’ll bring to the role
Tertiary qualification (Degree preferred)
Relevant industry qualifications (e.g. ANZIIF) or studying towards
3+ years' experience working with luxury motor vehicles (e.g. claims, sales, service, repair, or related fields)
Strong knowledge of vehicle repair methods and cost structures for high‑end brand
Ability to spot inconsistencies or potential fraud
Proficient use of Microsoft Word/Excel and ability to construct claim reports as required
High level of attention to detail and accuracy
Why Chubb?
Chubb is committed to equal employment and celebrates individual differences by creating a workplace environment in which everyone feels welcomed, respected and valued. We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. Some additional benefits offered include a flexible working approach via our “My One Thing” initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme.
Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange(NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at:www.chubb.com
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HNW Motor Claims Specialist in North Sydney employer: Chubb Insurance
Chubb is an exceptional employer that prioritises diversity and inclusivity, offering a flexible working environment tailored to meet individual needs. Employees benefit from continuous development opportunities, health and wellbeing initiatives, and a supportive culture that values every team member. With a global presence and a commitment to fair practices, Chubb provides a rewarding career path for those looking to thrive in the insurance industry.
