At a Glance
- Tasks: Manage and review travel insurance claims, ensuring quality outcomes for customers.
- Company: Join Chubb, a global leader in insurance with a diverse and inclusive culture.
- Benefits: Flexible working, education assistance, health perks, and stock purchasing options.
- Other info: Dynamic environment with continuous development and career growth opportunities.
- Why this job: Great opportunity to step into leadership while making a real impact in insurance.
- Qualifications: Previous insurance claims experience and strong communication skills are essential.
The predicted salary is between 63000 - 77000 $ per year.
Your Role
You will be responsible for managing, handling and reviewing travel insurance claims, delivering high-quality outcomes through prompt, professional engagement with customers and brokers. You will investigate, reserve and adjust claims in line with Chubb standards, while ensuring a strong focus on service, quality and compliance. You will review claims assessments by our offshore team and leverage your expertise in supporting the management of the claim. This is a great step up opportunity for someone who wants to work towards a role in leadership.
Key Responsibilities
- Manage a portfolio of travel insurance claims from lodgement through to resolution.
- Assess claims in line with Chubb service, quality and compliance requirements, including coverage assessment, reserving, payments and customer updates.
- Act as a referral point, supporting the review and resolution of more complex claims and high value matters.
- Communicate clearly and professionally with brokers, claimants, underwriters and internal stakeholders via phone and written correspondence.
- Support broader claims management activities, including escalations, emergency assistance cases, service provider coordination, audits and training.
What You’ll Bring
- Previous insurance claims experience is essential.
- Experience handling travel insurance claims or complex medical claims is preferred.
- Investigation, negotiation, communication and organisational skills.
- Sound understanding of insurance contracts, legal and regulatory requirements, and damage or loss evaluation.
Qualifications
Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.
Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally.
Chubb is committed to equal employment and celebrates individual differences by creating a workplace environment in which everyone feels welcomed, respected and valued. We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. Some additional benefits offered include a flexible working approach via our "My One Thing" initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme.
Travel Claims Examiner in Sydney employer: Chubb Insurance Australia Limited
Chubb is an exceptional employer that prioritises diversity and inclusivity, offering a flexible working environment that caters to individual needs. With a strong focus on employee development, you will have access to continuous growth opportunities both locally and globally, alongside benefits such as education assistance and health and wellbeing initiatives. Located in the Northern Suburbs of Sydney, you'll be part of a dynamic team that values collaboration and innovation in the insurance industry.
Contact Details:
Chubb Insurance Australia Limited Recruitment Team
