Customer Service Specialist in Brisbane

With over 200 years of heritage, Chubb is a global leader in fire and security solutions, dedicated to protecting what matters most and giving our customers peace of mind. As part of APi Group, a global leader in safety and specialty services, Chubb brings industry-leading expertise, trusted reliability, and forward-thinking technology to every customer and community we serve.

As a Customer Service Specialist, you will manage the day-to-day service needs of Defence and other key national accounts. Working in a high-volume environment, you will coordinate requests, provide accurate information and ensure customer commitments are met. With varied enquiries and priorities, no two days are the same. This role suits someone who is proactive, adaptable and professional, with the confidence to build strong relationships and resolve issues effectively. You will be required to meet the eligibility criteria to obtain and maintain a Baseline security clearance. This is a full-time, on-site position based in Salisbury, Greater Brisbane. Please note: This role will be moving to our new, purpose-built facility in Heritage Park early next year.

• Manage inbound customer calls and emails
• Coordinate and monitor work orders through to completion
• Prepare compliance reports and process invoices
• Track customer requests against agreed SLAs
• Maintain accurate account and service records
• Liaise with service managers and technicians
• Build strong relationships with internal and external stakeholders
• Resolve enquiries promptly and escalate issues when required
• Handle sensitive information with discretion and care

You are a proactive, professional and customer-focused communicator who enjoys variety and thrives in a fast-paced environment. In this role, you will support Defence and other key accounts, building trusted relationships and ensuring customers receive timely, high-quality service. No two days will be the same. You will confidently manage competing priorities, respond to customer enquiries and coordinate across multiple systems while maintaining a calm, solutions-focused approach. You take pride in your attention to detail, professionalism and ability to deliver a positive customer experience.

Previous experience in a fast-paced, high-volume, customer service environment will be highly regarded, along with:

• Strong verbal communication and active-listening skills
• A professional, customer-first approach to key account management
• Ability to manage back-to-back calls in a fast-paced environment
• Confidence navigating multiple systems while speaking with customers
• Resilience, reliability and a practical, solutions-focused mindset
• Strong attention to detail and commitment to quality service
• Ability to meet baseline security requirements
• Knowledge of security and fire-safety solutions, which is advantageous

This is an excellent opportunity to join a respected global organisation with a strong reputation in the market and a genuine focus on customer outcomes. You’ll be part of a business where your expertise, commercial drive, and relationship-building capability can truly make an impact. At Chubb, you’ll have the opportunity to work with a diverse customer base, partner with experienced technical teams, and contribute to solutions that protect what matters most.

Benefits and Perks:

• Free onsite parking
• Career development opportunities within a global organisation
• “Everyone is a Leader” workshops – Supporting your long-term career progression
• Supportive team culture with strong systems, processes, and leadership backing
• Employee discount portal across thousands of retailers (including insurance, health and groceries)
• Fitness passport for you and your family

The successful candidate will be required to undertake a mandatory pre-employment medical assessment, Drug & Alcohol test, and a National Police Check. We are committed to diversity and inclusion and welcome applicants from different backgrounds. This includes people with a disability, LGBTIQA+ and all cultural backgrounds.