Purpose of the Role
The purpose of this role is to deliver excellent customer service to American Express, Macquarie, Bendigo Adelaide and Investec customers across all enquiries, including claims relating to No Additional Charge (NAC) Insurance on Credit and Charge Cards. The role also involves supporting inbound sales to existing and potential customers while working toward financial and non-financial targets. At every contact point, you’ll help ensure customer enquiries are handled efficiently and resolved effectively.
Key Responsibilities
- Deliver high-quality service across the NAC insurance program.
- Handle enquiries and claims with care, accuracy and professionalism.
- Provide timely and accurate information about Card Terms and Conditions.
- Deliver a personalised service by understanding customer needs.
- Work in line with Chubb’s legal, regulatory and internal compliance obligations.
- Complete required training and maintain role competencies.
- Record and report complaints, conflicts, breaches and other reportable matters promptly.
- Manage written queries within a five-day timeframe.
- Meet service and financial targets while maintaining strong QA performance.
- Identify sales opportunities, support customer retention and contribute feedback to the team.
- Participate in training workshops and adapt quickly to procedural changes
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Service & Claims Consultant in North Sydney employer: Chubb European Group Ltd.
Chubb is an exceptional employer that prioritises employee growth and development, offering continuous learning opportunities and a supportive work culture. With a commitment to diversity and flexibility, Chubb fosters an inclusive environment where all employees can thrive, while also providing unique benefits such as health and wellbeing support, education assistance, and a discounted stock purchasing scheme. Located in Australia, this role as Senior Internal Audit Manager not only allows you to make a meaningful impact but also positions you within a globally recognised leader in the insurance industry.
