At a Glance
- Tasks: Manage large loss claims and collaborate with specialists for timely settlements.
- Company: Join CHU, Australia's leading Strata Underwriting agency focused on innovation and sustainability.
- Benefits: Enjoy flexible hybrid work, competitive salary, bonuses, and extensive health initiatives.
- Other info: Opportunities for professional development and a supportive, inclusive workplace culture.
- Why this job: Be part of an award-winning team making a real impact in the insurance industry.
- Qualifications: 5+ years in property claims handling and strong negotiation skills required.
The predicted salary is between 75600 - 92400 $ per year.
We are Australia’s first and leading Strata Underwriting agency, committed to leading the way in our industry through focusing on Artificial Intelligence & Technology, Diversity & Inclusion, and Environmental Sustainability. A career at CHU is a career of opportunity, allowing you to create, innovate, and grow. When you join our team, you’re joining an industry leader with a track record for putting our people and customers first.
Despite being in 5 different locations across Australia, our leading hybrid working model and technology enables our people to be close-knit and connected.
CHU is part of the Steadfast Group; a top 200 ASX-listed company with $9.8 billion in total billings. As the market leader, we protect over 100,000 residential strata properties across Australia, with almost half a trillion value insured. We are multi-award winners: back-to-back winners of the Underwriting Agency of the Year Award 2021-2023 & Claims Team of the Year 2024, plus Excellent in Environment, Social and Governance Change winners for 2024. Our goal is to continue to put people, planet, partnership, and prosperity at the heart of what we do.
About the Role
Day to day, you will be managing a portfolio of large loss work, using your technical skills and expertise to collaborate with specialists and drive a timely outcome and settlement. The Senior Loss Adjuster will also help to develop the expertise and knowledge of the broader team.
Responsibilities
- Managing a portfolio of large loss work.
- Collaborating with specialists to drive timely outcomes and settlements.
- Developing the expertise and knowledge of the broader team.
- Handling large personal lines and commercial lines losses with exposure up to $500K.
- Conducting thorough and detailed site inspections.
- Scoping and estimating large loss exposures.
- Preparing accurate, clear, thorough, and concise reports in a timely manner.
- Coordinating with lead adjusters/managers on pending claim files requiring additional investigation.
- Negotiating settlements with insured in accordance with recommended best practices guidelines and limits of authority.
- Providing coaching and mentoring to develop the skill set of the broader team.
Qualifications
- Relevant tertiary qualifications or equivalent knowledge.
- Minimum of 5 years of property claims handling experience (including strata) / 5 years Loss Adjusting.
Required Skills
- Experience with commercial and catastrophe claims.
- Research and investigative abilities; negotiating, conflict resolution, and persuasive abilities.
- Superior verbal and written communication skills, including large-group presentation skills.
- A full driver’s licence and ability to be mobile with travel.
Preferred Skills
- AICLA Diploma in Loss Adjusting or qualifications attained through ANZIIF.
- Thorough knowledge of commercial and residential construction industries.
- Knowledge of property claims law and jurisdictional issues.
Pay range and compensation package
- Work where suits you best - we are proud of our leading, inclusive and flexible hybrid work model.
- Regular Company wide team & ConnecCHUn Days.
- Competitive salary packaging and annual bonus scheme.
- Employer matched superannuation contributions.
- Access to up to 4 extra flexible paid leave days for life’s ups and downs.
- 18 weeks paid parental leave.
- Access to a paid volunteer day each year.
- Paid SCI, Life Insurance, and Travel Insurance.
- Professional development and study assistance and study leave.
- Extensive health and wellbeing initiatives.
- Work and Travel Adventure Program, Career Breaks.
- Accredited as a Family Inclusive Workplace 2022/28.
- Recognised as an Inclusive Employer 2025/28 by the Diversity Council Australia.
For further information, head to the benefits section of our careers page.
Equal Opportunity Statement
When you join CHU, you will join a friendly and supportive team who are committed to your wellbeing and engagement. We want you to enjoy your work each day and derive satisfaction from being part of a collaborative organisation and culture.
Senior Loss Adjuster in Canberra employer: CHU Underwriting Agencies
CHU is an exceptional employer that prioritises purpose-driven work and fosters an inclusive culture, making it a fantastic place for Underwriters to thrive. With a strong commitment to employee wellbeing, competitive benefits, and opportunities for professional growth, CHU supports its team members in achieving their career aspirations while maintaining a healthy work-life balance. The hybrid working model and focus on innovation ensure that employees feel connected and valued, contributing to a rewarding and fulfilling work environment.
