At a Glance
- Tasks: Provide top-notch admin support and build relationships with customers and stakeholders.
- Company: Choice Aged Care, a leader in clinical pharmacy services in Australia.
- Benefits: Competitive salary, supportive team culture, and opportunities for growth.
- Other info: Dynamic role in Wellcamp, Toowoomba with a collaborative team environment.
- Why this job: Join a national organisation making a real difference in the community.
- Qualifications: 2+ years in admin or customer service, strong tech skills, and great communication.
The predicted salary is between 40500 - 49500 $ per year.
Choice Aged Care are leaders in the provision of clinical pharmacy services to Australia's health care sector.
We are dedicated to advocating for the vulnerable and at-risk, whilst supporting our industry partners with high-quality services.
About the Role
Are you the kind of person who loves building relationships, working in a collaborative environment, and has the ability to juggle multiple priorities?
We are seeking a highly organised, customer-focused Administration Officer to join our team.
This is an exciting opportunity to become part of a national organisation dedicated to supporting our team of pharmacists, whilst contributing to the local community.
As the first point of contact for incoming enquiries, you will play a key role in ensuring the smooth day-to-day operations of the business while providing high-quality administrative support across a range of functions.
Reporting to the Operations Manager, this role sits within our group office corporate function.
You will have exposure across different areas of the business and work dynamically to achieve success.
This role is in Wellcamp, Toowoomba and you will work 38hrs per week across standard retail hours Monday to Friday.
Responsibilities
- Answering and directing incoming phone calls professionally and efficiently.
- Providing exceptional customer service to a range of stakeholders.
- Processing claims accurately and within required timeframes.
- Managing referrals and maintaining accurate records.
- Assisting with retail sales and customer enquiries.
- Providing a broad range of administrative support, including data entry, filing, and record management.
- Supporting internal teams with general administrative tasks.
- Contributing to a positive, collaborative, and customer-focused team culture.
About you
- Minimum 2 years' experience in an administrative or customer service role
- Experience managing enquiries and customer relationships
- Proficient in the use of Microsoft Office, with strong technology skills in learning new software systems
- Excellent verbal and written communication skills
- Strong attention to detail and a high level of accuracy
- Excellent organisational and time management skills, with the ability to manage competing priorities and meet goals.
- A proactive attitude with the ability to work independently and as part of a team
- A positive, flexible approach and willingness to assist where needed
- Current National Police Check (or willingness to obtain one)
If you are an organised administrator who enjoys helping people, thrives in a busy environment, and takes pride in delivering outstanding customer service, we would love to hear from you.
Administration Officer in Toowoomba employer: Choice Aged Care
Choice Aged Care is an exceptional employer that prioritises a collaborative work culture and offers meaningful opportunities for professional growth. Located in Wellcamp, Toowoomba, employees benefit from a supportive environment where they can make a real difference in the community while enjoying a balanced work-life schedule. With a commitment to high-quality service and advocacy for vulnerable populations, joining our team as an Administration Officer means being part of a national organisation that values your contributions and fosters a positive atmosphere.
