Diagnostic Technical Support Specialist – Automotive (OEM)
We are Australia's fastest growing automotive brand, expanding rapidly across our dealer network and product portfolio.
We are seeking a Technical Support Specialist with strong diagnostic capability and a genuine interest in modern vehicle systems. This role suits a technician who enjoys problem-solving, working with advanced electronics, and supporting other technicians to resolve complex faults.
You will work across a wide range of systems including ADAS, body control modules, vehicle networks, and software-driven platforms, while gaining exposure to OEM-level diagnostics, factory systems, and new model launches.
This is not a customer call-centre or IT support role. It is a hands‐on technical position supporting dealership technicians in a growing OEM environment.
About the role
We are Australia's fastest growing automotive brand, expanding rapidly across our dealer network and product portfolio.
We are seeking a Technical Support Specialist with strong diagnostic capability and a genuine interest in modern vehicle systems. This role suits a technician who enjoys problem-solving, working with advanced electronics, and supporting other technicians to resolve complex faults.
You will work across a wide range of systems including ADAS, body control modules, vehicle networks, and software-driven platforms, while gaining exposure to OEM-level diagnostics, factory systems, and new model launches.
This is not a customer call-centre or IT support role. It is a hands‐on technical position supporting dealership technicians in a growing OEM environment.
What you'll be doing
- Provide technical support to dealer technicians on diagnostics and repair procedures
- Assist with fault diagnosis across systems including ADAS, body control modules (BCM), powertrain, chassis, and infotainment
- Use OEM diagnostic tools and software to analyse faults, read live data, and guide repairs
- Support electrical diagnosis including CAN / LIN communication, sensors, actuators, and control modules
- Escalate complex technical cases to senior technical and factory teams where required
- Support technical readiness for new model launches and technical updates
- Assist with technical training and technical guidance to dealer technicians
- Maintain accurate technical case records, notes, and reports
- Identify recurring technical issues and provide feedback to improve product quality
What we're looking for
- Qualified automotive mechanic or auto electrician (or equivalent experience)
- Dealership experience diagnosing and repairing modern vehicles
- Strong interest and aptitude for diagnostics and electrical fault finding
- Working knowledge of modern vehicle systems, including:
- ADAS (radar, cameras, calibration)
- Body control modules (BCM)
- CAN / LIN vehicle networks
- Infotainment and software updates
- Sensors, actuators, and control units
- Comfortable using diagnostic tools, wiring diagrams, and technical documentation
- Clear communicator able to explain technical concepts logically
- Well organised, detail-focused, and comfortable managing multiple cases
- Holds (or is eligible to hold) a valid automotive repairer's licence
- Willing to travel occasionally for dealer support or training
Why join us
- Join Australia's fastest growing automotive brand
- Work with modern vehicle technology and OEM diagnostic systems
- Exposure to new model launches and factory technical processes
- Clear development pathways into advanced technical, training, or product roles
- Hybrid working environment
- Competitive remuneration and tools of trade
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