At a Glance
- Tasks: Manage customer loyalty programmes and create engaging events for Chery.
- Company: Join a dynamic team at Chery, a leading automotive brand.
- Benefits: Permanent position with competitive salary and growth opportunities.
- Other info: Exciting role with opportunities to develop your skills and career.
- Why this job: Make a real impact on customer experiences and brand loyalty.
- Qualifications: Bachelor's degree and 2-5 years in marketing or brand coordination.
The predicted salary is between 81000 - 99000 $ per year.
- Customer Experience Specialist
- Location: Head Office
Employment: Permanent
Responsibilities
- Development and management of a customer loyalty programme for Chery and create lifetime value through the programme.
- Evaluate the programmes performance and investigate opportunities to recommend promotions and strategies that drive member engagement (e. g., ROI, new member acquisition and activation goals).
- Planning and execution of Chery customer events. Support with project and event executions for the Brand.
- The organisation completion of both online and offline customer activities.
- Set up a scoring system for customers to recommend potential customers to purchase cars.
- Manage all day‑to‑day activities associated with the overall success and growth of assigned loyalty programmes and customer events.
- Completion of dealer instruction manuals.
- Recruitment of new customers and brand ambassadors to the Chery brand.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken in collaboration with customer care department.
- Track and compile regular user analysis data based on sales information (customer portrait analysis, customer demand analysis).
- Dealer customer operation support (activity guidebook, execution guide).
- Develop long‑term customer operation strategy output and adjustment, coordinate with Brand and aftersales department.
Support in marketing strategy by providing ideas based on customer analysis.
Qualifications
- Bachelor's degree.
- 2-5 years' experience in marketing / brand coordination.
Skills
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities.
- Presentation skills and MS Office suite skillset.
- Be able to work under deadlines.
- Better to have Moderator experience and no stage fright.
Please forward your CV to recruitment@chery. co. za and use reference CUSTEXP.
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Customer Experience Specialist employer: Chery South Africa
Chery is an exceptional employer that values innovation and customer engagement, making it an ideal place for a Customer Experience Specialist. With a strong focus on employee growth and development, we offer a dynamic work culture that encourages creativity and collaboration, alongside competitive benefits and opportunities to lead exciting customer events. Located at our Head Office, you will be part of a passionate team dedicated to enhancing customer loyalty and driving brand success.
