At a Glance
- Tasks: Manage key accounts and drive growth while ensuring customer satisfaction.
- Company: Join CHEP, a global leader in sustainable supply chain solutions.
- Benefits: Enjoy flexible work, paid volunteer leave, and competitive salary.
- Other info: Diverse and inclusive workplace with great career advancement opportunities.
- Why this job: Make a real impact on sustainability and build lasting partnerships.
- Qualifications: Experience in account management and strong communication skills.
The predicted salary is between 63000 - 77000 $ per year.
CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
As a valued member of our Sales & Customer Solutions team at CHEP Australia, the Key Account Manager (Produce) manages a portfolio of strategic customers across VIC & SA for retention and growth, with a strong focus on building long-term partnerships and delivering mutually beneficial commercial and operational outcomes. This is a newly created role designed to strengthen our Key Account coverage across Victoria and South Australia (“KAM South”) and support consistent, responsive customer support. You’ll work closely with customers and internal stakeholders to identify opportunities, run structured account review rhythms, and progress initiatives that improve supply chain outcomes for our customers while delivering sustainable performance for CHEP.
This role will ideally be based in Melbourne (preferably Derrimut, VIC) with a hybrid working arrangement and travel across VIC/SA as required.
Key Responsibilities May Include:
- Manage relationships with major customers, ensuring alignment with CHEP’s strategic goals and delivering revenue growth while achieving customer satisfaction targets.
- Collaborate with senior leadership and internal teams to create and implement strategic account plans, with a focus on identifying growth opportunities, optimizing costs, and promoting sustainability.
- Lead high-level negotiations and commercial tenders, securing favorable terms that meet both business objectives and customer expectations.
- Identify and capitalize on new business opportunities, driving incremental revenue and expanding CHEP’s market presence within your portfolio.
- Conduct regular business reviews and audits with customers, ensuring compliance with CHEP’s annual audit plan and maintaining accurate asset management records.
- Monitor and assess account performance metrics such as NPS and customer satisfaction, developing and executing action plans to address areas for improvement.
- Build and sustain relationships with stakeholders at all levels within customer organizations, driving strategic initiatives and improving supply chain efficiencies.
- Lead cross-functional teams to deliver innovative, value-added services and solutions that meet customer needs and promote mutual growth.
What will ensure your success in the role:
- Experience in Key Account Management (or National Accounts), ideally with growth-focused exposure (business development or expanding customer partnerships).
- Commercial acumen - confident interpreting financial/commercial information and translating it into customer plans and actions.
- A structured approach to account planning, pipeline management and review cadences (e.g., QBR-style rhythms).
- Advanced negotiation and influencing capability - able to balance customer outcomes with commercial discipline.
- Strong communication and presentation capability - credible with senior stakeholders and able to tell a clear commercial story.
- Curious, analytical and proactive - you dig into detail, ask great questions, and turn insight into practical actions.
- Relationship-first, customer-centric style - listens to understand, adapts approach, and builds genuine partnerships.
CHEP Australia offers a range of employee benefits including a competitive salary, bonus opportunities, a supportive learning and development culture and a wide range of opportunities to assist you in achieving your career aspirations. As part of Brambles, CHEP Australia provides you unparalleled opportunities to advance and accelerate your career - large enough to take you anywhere and small enough to make sure you get there.
Benefits:
- Flexible working environment
- Paid volunteer leave: 3 days per annum
- Reward and Recognition Program
- Employee discounts with a range of partners
- Up to 14 weeks of paid parental leave for primary caregivers and 2 weeks for secondary caregivers
- Attractive options to purchase Brambles shares
With a highly inclusive workplace rich in diversity, CHEP Australia celebrates the diversity of thought, backgrounds, style and working arrangements of our people to ensure that we reflect the communities and customers that we serve.
To be considered, full working rights in Australia is required. We are unable to offer sponsorship at this time.
National Account Manager employer: CHEP UK Ltd.
CHEP Australia is an exceptional employer, offering a dynamic and inclusive work environment that prioritises employee growth and sustainability. With a hybrid working model based in Derrimut, Victoria, employees benefit from flexible arrangements, competitive salaries, and a strong focus on professional development, all while contributing to a global leader in supply chain solutions. Join a diverse team where your contributions are valued, and you can make a meaningful impact on both the business and the environment.
