Retail Manager – Wollongong Central

Salary Range: $79,000 – $85,000 + super

Friendly and Supportive team environment

Attractive staff discounts across all our brands and stores

Ongoing Training and Professional Development

Are you passionate about providing complete patient care and delivering exceptional customer service? Are you excited about being a part of Australia’s Largest Retail Pharmacy Group with thousands of employees across hundreds of stores nationwide? This is an exciting opportunity for a highly motivated, aspiring and customer focused Retail Manager to join our ever growing and well-loved family business.

Your principal duties and tasks will be to:

• Manage the day-to-day retail operations of the store to ensure it runs smoothly and efficiently whilst optimising profits.
• Ensure the delivery of customer service is of a high standard at all times to assure customer satisfaction.
• Ensure customer enquiries are handled in a courteous, timely and accurate manner which can include advising them on product use.
• Manage levels of stock and purchases (non-dispensary) and maintain records for store related expenses, including stock rotation and monitoring of product expiry dates.
• Promote the store’s products and services including ensuring that pricing and display of products in store are compliant and kept up to date as per Buyer/Campaign instructions.
• Build and maintain customer rapport and loyalty in a diverse, high-traffic CBD setting.
• Address customer complaints about goods and services in a professional and timely manner and upscale to the Owner, Area Manager or appropriate senior manager as, and when, required.
• Interview, hire and induct new employees, and ensure employees are well-informed on current sales and promotions.
• Ensure front of pharmacy staff receive training in safe work practices and enforce these as necessary.
• Foster a spirit of teamwork and unity among employees and promote a positive working environment.
• Ensure compliance with health and safety legislation and the business’ safety policies, directives, practices and procedures.
• All other duties related to the position of Retail Manager.

Skills and Qualifications of Candidate:

• Associate Degree, Advanced Diploma, Diploma or higher in a relevant discipline, or at least three years of relevant experience in fast-paced customer service and retail environments.
• At least 2 years of direct experience in a high-volume retail pharmacy is required. More experience is advantageous.
• Demonstrated experience in high-volume, fast-paced operations, including responsibility for day-to-day running of a store or department, inventory control, stock-taking and shift scheduling.
• Experience working within a pharmacy or similar customer-facing retail environment, supporting over-the-counter sales, stock management and store presentation.
• Proven ability in leading and supervising staff, including mentoring, on-the-job training and maintaining service standards.
• Strong customer service focus with well-developed skills in complaint handling, de-escalation and building rapport with a diverse customer base.
• Proven ability in working towards sales targets and KPIs in a high-volume setting.
• Strong organisational, time management, decision-making and problem-solving skills.
• Excellent written and verbal communication skills and the ability to work effectively within a team.
• Positive, motivated and proactive approach with a willingness to learn and grow with the business.
• Additional language skills and experience working with diverse communities will be highly regarded.