At a Glance
- Tasks: Support pharmacy partners and customers by resolving enquiries and building strong relationships.
- Company: Join Sigma Healthcare, a leader in the pharmacy industry with a collaborative culture.
- Benefits: Enjoy flexible work options, competitive salary, and generous discounts on products.
- Other info: Access to training programs and leadership courses for personal and professional growth.
- Why this job: Make a real impact in healthcare while growing your career in a supportive environment.
- Qualifications: Customer service experience preferred; strong communication and problem-solving skills required.
The predicted salary is between 54000 - 66000 $ per year.
Join Sigma’s Contact Centre - a supportive and collaborative team focused on helping pharmacy partners & our customers succeed. You’ll receive training, coaching and development to support you in the role and help you grow your career at Sigma!
About the Role
Sigma Healthcare is hiring for multiple Customer Service Officer opportunities across the Sigma Healthcare and Chemist Warehouse group, with a mix of 12-month fixed-term and permanent full‑time positions. Reporting to a Customer Service Team Lead, you’ll be a first point of contact for pharmacy partner enquiries, providing timely, accurate and professional support while building strong relationships with internal and external stakeholders.
Role Responsibilities
- Respond to customer enquiries and aim to resolve issues during the first contact.
- Record customer interactions accurately in the Genesys CRM system.
- Escalate issues appropriately and in line with company policy.
- Work with Logistics, Sales, Marketing, Promotions, Retail, Pricing and IT to deliver end‑to‑end customer solutions.
- Build effective relationships with pharmacy partners and internal stakeholders.
- Contribute to a positive customer experience and identify opportunities for continuous improvement.
Who Are We Looking For?
- Previous customer service experience; contact centre experience is an advantage.
- The ability to work effectively in a fast‑paced environment and approach problems with a customer‑first mindset.
- Strong communication skills and the ability to build productive relationships.
- Confidence using CRM systems, telephony and contact centre technologies.
Why Join Us?
- Grow your career with purpose – Access a wide range of learning and development programs, including our internally designed leadership courses (including our Women In Leadership program) to support your long‑term growth.
- Be part of a purpose‑driven organisation making a difference in healthcare, working with a collaborative and supportive team.
- Be rewarded for your impact – Enjoy annual salary reviews linked to your performance, recognising the value you bring to the team.
- Flexibility that works – Work from home one day per week, while staying connected with your team at our vibrant Preston Support Office four days a week.
- Paid parental leave – We support growing families with six weeks of paid parental leave for primary carers and one week of paid parental leave for secondary carers.
- Exclusive savings – Access generous team member discounts across a wide range of products with our partnership with Flare.
- Support when you need it – Tap into confidential Employee Assistance Program (EAP) services for personal or professional support.
- Take advantage of our subsidised and convenient onsite canteen for varied and affordable meals, coffee, confectionary and bakery items.
- Easy commuting – Enjoy our complimentary shuttle bus connecting nearby train stations to the Preston Support Office.
About Us
Sigma Healthcare is powering pharmacy! We have the largest pharmacy network in Australia with trusted brands including Chemist Warehouse, Amcal, Discount Drug Stores and Ultra Beauty! We are powered by our dedicated people and our leading Australian full line pharmacy wholesale and distribution business that delivers medicines to any pharmacy anywhere in Australia.
Call Centre Operator in Melbourne employer: Chemist Warehouse
At Chemist Warehouse Armadale, we pride ourselves on being a friendly and supportive employer that values our employees' growth and well-being. With attractive staff discounts, ongoing training, and a commitment to professional development, we create an environment where passionate pharmacists can thrive while delivering exceptional patient care. Join our family business and be part of Australia's largest retail pharmacy group, where your contributions truly matter.
