At Cheil Australia, we create connected experiences that move people, brands, and business forward.
Our agency is evolving fast — expanding our "Content-to-Commerce" and "AI-powered Growth" capabilities to make every brand interaction intelligent, personalised, and effective.
What You'll Be Doing
You'll help shape how Cheil evolves its digital offering — building frameworks for CRO, CRM, DTC experience, media integration, and the smart use of AI, data, and automation across the customer journey.
- Develop and articulate clear, insight-led digital strategies across clients including Samsung MX, CE, and B2B divisions.
- Champion a test-and-learn culture with measurable KPIs for CRO, retention, and digital engagement.
- Translate complex business goals into actionable, data-driven digital roadmaps.
- Customer & Channel Strategy
- Design end-to-end DTC journey strategies integrating website, CRM, media, and retail ecosystems.
- Use analytics and audience insights to drive segmentation, personalisation, and conversion growth.
- Collaborate with SEO, performance, and UX teams to optimise customer experience and ROI.
- Identify opportunities to leverage AI, marketing automation, and MarTech platforms to improve marketing efficiency.
- Partner with Client Services, Creative, and Digital Operations teams to deliver integrated go-to-market strategies.
What You'll BringExperience & Skills
- 10+ years' experience in digital strategy, CX, or integrated planning (agency or client-side).
- Proven experience developing digital strategies for complex, multi-channel environments (e.g. DTC, e-commerce, CRM, social, content, or performance media).
- Strong analytical and storytelling skills — able to use data to build persuasive narratives.
- Deep understanding of digital ecosystems — including SEO/SEM, social, UX, CRO, and MarTech stacks.
- Hands‐on familiarity with tools such as GA4, Adobe Analytics, Salesforce, Shopify, or ActiveCampaign (advantageous).
- Exceptional communication, presentation, and stakeholder management skills.
Why Join Cheil
- Work with one of the world's most innovative brands — Samsung.
- Collaborate with global experts across technology, commerce, data, and creativity.
- Be part of a growing team driving Cheil's digital transformation.
- Hybrid working model with Sydney Olympic Park HQ.
- Opportunities for professional development and regional collaboration across the Cheil network.
E-commerce Strategist employer: Cheil
Cheil Australia is an exceptional employer that fosters a collaborative and innovative work culture, particularly in the vibrant city of Sydney. Employees benefit from a hybrid work model, competitive remuneration, and ample opportunities for professional growth, all while contributing to impactful projects that enhance financial operations and procurement strategies. Join us to be part of a dynamic team that values your expertise and encourages your development in a supportive environment.
