Introduction: The Business Manager is a mid-level delivery owner responsible for managing the end-to-end execution of complex TTL campaigns across multiple integrated workstreams. You operate as the central point of coordination between clients, creative, strategy, and production teams, ensuring all components of a campaign are aligned, delivered on time, on budget, and to a consistently high standard.
Key Responsibilities
- Act as the day-to-day contact for clients across assigned projects.
- Build strong, trusted relationships with client stakeholders and internal teams.
- Ensure clear, consistent communication across all stages of project delivery.
- Proactively manage expectations, flag risks early, and support resolution of issues.
- Support Account Directors in managing client priorities and delivery alignment.
- Translate client briefs into clear scopes, timelines, and delivery plans.
- Manage end-to-end delivery of TTL campaigns across multiple workstreams.
- Coordinate internal teams (creative, strategy, production, digital) to ensure smooth execution.
- Lead weekly WIP meetings, tracking progress, dependencies, risks, and actions.
- Oversee production processes from briefing through to delivery and QA.
- Review creative and production outputs to ensure alignment with briefs, brand standards, and technical requirements.
- Work closely with cross-functional teams to ensure alignment and efficient delivery.
- Support post-campaign reporting by consolidating data, outputs, and learnings.
- Contribute to Quarterly Business Reviews (QBRs) with performance insights and recommendations.
Experience & Skills
- 3-5+ years' experience in account, project, or production roles
- Experience delivering integrated TTL campaigns
- Strong understanding of creative and production workflows
- Experience with global/large brands advantageous
- Strong financial acumen (budgeting, forecasting, job tracking)
- Proficiency in tools (Asana, Monday.com, Workfront, Jira, Workbook etc.)
- Strong communication skills
- Highly organised with strong attention to detail
- Tertiary qualification preferred
Why Join Us?
- Work with one of the world's most innovative brands — Samsung.
- Collaborate with global experts across technology, commerce, data, and creativity.
- Be part of a growing team driving Cheil's transformation.
- Hybrid working model with Sydney Olympic Park HQ.
- Opportunities for professional development and regional collaboration across the Cheil network.
Account Manager - Client Services employer: Cheil Australia
Cheil Australia is an exceptional employer, offering a dynamic work environment that fosters creativity and innovation while collaborating with one of the world's leading brands, Samsung. With a hybrid working model based in Sydney Olympic Park, employees benefit from a supportive culture that prioritises professional growth and development, ensuring that team members are empowered to excel in their roles. Join us to be part of a transformative journey within a global agency network, where your contributions directly impact client success and team performance.
