VIC State Operations Manager in Melbourne

CHEFS ON THE RUN is one of Australia's premier Hospitality & Catering personnel recruitment agencies, with a proud track record of supplying clients’ fluctuating needs for casual and temp chefs and hospitality/catering staff across Australia since 1990. The State Manager’s key roles are to build the client base and ensure the smooth running of the State’s staffing operations. This requires managing – and being an integral part of - a small team and being focused and driven to exceed client and candidate expectations.

The State Manager will contribute to the company’s sales and profit goals by individually driving recruitment, placement, marketing and sales and supporting Operations team members to do the same. This will take place in accordance with strategic direction from the company and also using the State Manager’s initiative, in consultation with the General Manager.

Central to the State Manager’s role is management of the Operations team that is responsible for recruitment, interviewing and placement of candidates in temporary roles within the Hospitality, Aged Care, Child Care, Mining and Catering Industries. On the client side, the State Manager is expected to nurture and develop client relationships and to develop new, deep relationships with clients, wherever possible.

The role involves:

• Participating in, and being responsible for management of, the 3 person Operations team, comprising the State Manager and two Operations Coordinators and working with the Financial Controller and General Manager, based in Melbourne.
• Recruiting, managing and providing feedback to casual F&B personnel, with the support of the General Manager.
• Managing existing, and developing new relationships with clients in the Hospitality, Catering, Aged Care & Health Care, Child Care and Mining sectors.
• Marketing the services of the company on phones (weekly check-ins and cold calling), via email and face-to-face marketing one week in three.
• Learning to operate the company’s Booking System and interfaces with client booking systems, and monitoring a broad range of compliance requirements – particularly in the Aged Care & Health Care environments.
• Working closely with our Admin & Finance team to ensure all payroll and invoicing activities are able to be completed accurately and in a timely manner.
• Understanding the categories and duties of all F&B personnel, Food Safety and the industry sectors we supply.
• Dealing professionally with Client and Staff complaints.
• Attending our Ringwood office Monday to Friday.

The role requires:

• A hands‑on manager with good people skills, who understands the need to lead by example.
• A person who has the drive necessary to significantly increase the number of clients using the company’s services.
• A solid understanding of the hospitality & tourism, Aged Care & Health and Child Care sectors, including cooking, kitchens and safety.
• The skills and experience to lead the Operations team and attain operating budgets on a weekly basis with their support.
• The ability to coordinate casual personnel rosters of 200 plus.
• A commitment to understanding client requirements and matching personnel to both the role and client environment.
• Good telephone communication skills, competent email and written communication skills.
• Ensuring company procedures are followed and communicated to casual personnel.
• The ability to resolve client issues quickly and efficiently.
• Strong attention to detail.
• Capacity to manage frustration where staff or clients change plans at the last minute.
• Strong time management and organisation skills.
• Strong knowledge of Victorian suburbs.
• Full Driver’s License.

Applications Close Friday 13th November. Only successful applicants will be contacted for an interview.