Product & Operations Lead

CheerCon is looking for a confident, highly organised and tech-savvy Product & Operations Lead to join our team for an immediate start. You'll take ownership of our product ordering, stock systems and warehouse operations, while confidently leading and managing our warehouse team.

This isn't your typical warehouse role. While you'll be responsible for the overall organisation and operation of our warehouse, the majority of your role is about leading people, managing products and stock, working across our systems, ordering, planning and keeping everything running smoothly.

Our products include cheerleading apparel, uniforms, event merchandise, bows, pom poms, accessories and performance wear.

Your responsibilities will include:

• Leading and managing our warehouse staff
• Setting daily and weekly priorities and allocating tasks
• Monitoring workflow, productivity and performance
• Providing clear direction, feedback and support to your team
• Holding team members accountable for deadlines and responsibilities
• Taking ownership of the overall organisation and presentation of the warehouse
• Ensuring stock is stored logically, safely and efficiently
• Continually improving warehouse layout, storage and stock organisation
• Ensuring the warehouse is kept clean, tidy and organised
• Coordinating incoming and outgoing stock
• Moving and reorganising stock when required
• Ordering merchandise, apparel, uniforms, pom poms, accessories and other products
• Monitoring stock levels and identifying what needs to be reordered
• Placing and tracking supplier orders
• Following up suppliers and outstanding orders and deliveries
• Maintaining accurate product, inventory and ordering information
• Working confidently across multiple computer programs, platforms and online systems
• Using spreadsheets to track stock, orders, costs and operational information
• Working closely with our apparel, events and operations teams
• Planning stock and product requirements ahead of our major events
• Identifying problems before they become bigger problems
• Improving systems and processes to make the department more efficient
• Taking ownership of issues and following them through to resolution

Who are we looking for?

You don't need to come from a traditional warehouse background. We're much more interested in finding someone who is smart, capable, organised, confident with technology and comfortable taking the lead.

We're looking for someone who:

• Is a confident and capable people leader
• Can give clear direction and isn't afraid to take charge
• Is comfortable having respectful but direct conversations when expectations aren't being met
• Can motivate a team while maintaining standards and accountability
• Has a natural eye for organisation and can create order from chaos
• Takes pride in keeping a workspace clean, organised and functioning efficiently
• Is genuinely confident with computers and technology
• Picks up new programs and platforms quickly
• Is comfortable working across multiple systems
• Has strong spreadsheet skills
• Has exceptional attention to detail
• Can manage multiple priorities without needing constant direction
• Is confident communicating with suppliers and following people up
• Is a natural problem solver
• Is comfortable making decisions and taking responsibility for them
• Is reliable, accountable and follows things through
• Is willing to roll up their sleeves and help reorganise or move stock when needed

Experience with Shopify, Google Workspace, Microsoft Office, inventory/stock management software or similar platforms would be highly regarded. Previous experience supervising or leading a small team would also be highly regarded.

A current forklift licence would be highly regarded but is not essential. For the right person, CheerCon is happy to arrange and fund forklift training/licensing if you don't already hold one.

You’ll own the warehouse — but you won’t spend all day working on the warehouse floor. We have team members who complete the day-to-day warehouse work. You’ll be their lead and you’ll take ownership of the space they work in.

The CheerCon environment operates within the fast-paced cheerleading and dance industry, delivering major events alongside our apparel, merchandise and club product operations. Our workplace is busy, colourful and constantly moving.

This role will suit someone who gets genuine satisfaction from being organised, loves a good spreadsheet, can learn a new computer system without panicking, likes products, apparel and merchandise, and wants a role they can really make their own.

Ready to start? We're looking to fill this position immediately, so applicants who are available to commence at short notice are encouraged to apply.