At a Glance
- Tasks: Support vulnerable customers with financial management and deliver exceptional service.
- Company: Join a compassionate team dedicated to making a difference in the community.
- Benefits: Competitive pay, supportive environment, and potential for long-term contract.
- Other info: Opportunity for growth in a collaborative team setting.
- Why this job: Make a real impact in people's lives while developing your customer service skills.
- Qualifications: Experience in customer service or client support, strong communication skills.
The predicted salary is between 41.5 - 41.5 $ per hour.
- Client Service Officer (Customer Service)
- About the
Opportunity: We are seeking a dedicated and customer-focused Client Service Officer to join a team delivering essential financial management services to vulnerable members of the community.
This role offers the opportunity to make a meaningful difference by supporting customers and helping manage their financial affairs with care, empathy and professionalism.
Working within a supportive team environment, you will build strong relationships with customers, families and stakeholders while ensuring high-quality service outcomes.
Key Responsibilities
- Manage a caseload of customers requiring financial management support.
- Develop budgets, financial strategies and make substitute financial decisions on behalf of customers.
- Engage with customers and stakeholders to understand financial needs, circumstances and aspirations.
- Respond to enquiries and resolve issues in a timely, professional and empathetic manner.
- Deliver high-quality customer service aligned with customer excellence principles.
- Collaborate with internal teams to achieve positive customer outcomes.
- Maintain accurate records and utilise relevant systems and processes effectively.
- Escalate complex matters and complaints appropriately.
- Contribute to continuous improvement initiatives and team success.
About You
- Strong customer service, case management or client support experience.
- Experience supporting people with disability, older persons, vulnerable individuals or complex client groups.
- Excellent communication and relationship‐building skills.
- Strong problem‐solving and decision‐making abilities.
- The ability to manage competing priorities and work within established policies and procedures.
- A compassionate, respectful and customer‐focused approach.
- Intermediate computer skills and confidence using multiple systems.
What's on Offer?
- Meaningful work supporting vulnerable members of the community.
- Supportive and collaborative team environment.
- Convenient Parramatta location.
- Contract extension - long term role
If you're passionate about delivering exceptional customer service and making a positive impact in people's lives, we'd love to hear from you.
Client Service Officer (Customer Service) in Parramatta employer: Charterhouse
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