RTO Head Trainer - Health and Community Services
Lead quality education. Inspire trainers. Shape student success.
Charter Australia is a well-established Registered Training Organisation (RTO 41038, CRICOS Provider Code 03417F), delivering nationally recognised qualifications to domestic and international students.
Since 2005, we have been committed to providing quality vocational education, supporting students from diverse backgrounds and preparing graduates for meaningful careers.
We are seeking an experienced and motivated Head Trainer – Health and Community Services to join our academic leadership team.
Reporting directly to the General Manager, this is a hands‑on leadership position combining academic management, trainer development, course planning, quality assurance and continuous improvement.
The successful candidate will be an experienced VET professional who is passionate about leading people, maintaining high educational standards and supporting positive student outcomes.
While this is a leadership role, you will also remain actively involved in training and assessment where required.
About the Role
As Head Trainer, you will oversee the quality, consistency and effectiveness of training and assessment across our Health and Community Services programs, including:
Certificate III in Individual Support
Certificate III in Health Services Assistance
Certificate IV in Leisure and Health
Diploma of Community Services
You will lead and mentor Trainers and Assessors, ensure high-quality learning resources and assessment practices, monitor student progression, and support the continuous improvement of Charter Australia's education and training delivery.
Key Responsibilities
Leadership and Team Management
Lead, mentor and support a team of Trainers and Assessors.
Foster a positive, collaborative and accountable team culture.
Conduct trainer performance reviews, provide coaching and identify professional development opportunities.
Support trainer onboarding, course scheduling and the allocation of teaching resources.
Deliver training and assessment when required to support operational needs.
Educational Quality and Course Development
Oversee the quality and consistency of training and assessment across assigned qualifications.
Develop, review and maintain Training and Assessment Strategies (TAS), delivery plans, learning resources and assessment tools.
Ensure learning materials are current, engaging, industry-relevant and accessible to students.
Participate in industry consultation and implement continuous improvement initiatives.
Support the development and introduction of new learning resources and delivery models.
Compliance and Quality Assurance
Ensure training and assessment practices comply with the current Standards for Registered Training Organisations and Charter Australia's policies and procedures.
Oversee assessment quality assurance, validation and moderation activities.
Monitor compliance requirements and identify opportunities for improvement.
Ensure training materials, assessments and student learning resources are accurately maintained within aXcelerate.
Support internal quality reviews and regulatory compliance activities.
Student Progression and Support
Monitor student progression and work with Trainers and Assessors to identify students requiring additional assistance.
Promote inclusive, supportive and effective learning environments.
Work collaboratively with Student Support and Administration teams to resolve student issues.
Ensure complaints, appeals and significant student concerns are appropriately escalated and managed.
Oversee the educational requirements of work placements, ensuring students have opportunities to demonstrate the practical competencies required by their qualifications.
Course Planning and Operations
Contribute to course scheduling, trainer allocations and resource planning.
Ensure course delivery arrangements support positive educational outcomes.
Coordinate improvements to learning resources, assessments and online learning systems.
Work collaboratively with management to improve academic operations and student experiences.
About You
We are looking for a capable and approachable academic leader who combines strong VET knowledge with excellent organisational and people-management skills.
Essential Qualifications and Experience
TAE40122 or TAE40116 Certificate IV in Training and Assessment, or a recognised equivalent.
Relevant vocational qualifications in Health, Aged Care or Community Services.
Minimum three years' experience delivering nationally recognised vocational training.
Demonstrated experience leading, supervising or mentoring Trainers and Assessors.
Sound understanding of the current Standards for RTOs and VET compliance requirements.
Experience developing, reviewing or improving Training and Assessment Strategies, assessment tools and learning resources.
Strong organisational, communication and problem-solving skills.
Demonstrated commitment to student success, educational quality and continuous improvement.
Ability to maintain relevant vocational competence and industry currency.
Experience using the aXcelerate Student Management System.
Experience working with domestic and international students.
Experience managing multiple qualifications or academic teams.
Experience with assessment validation, quality assurance and regulatory compliance.
Experience supporting online and blended learning delivery.
Current registration as a Registered Nurse with AHPRA.
Why Join Charter Australia?
Join an established RTO with more than 20 years' experience in vocational education.
Play an important leadership role in the quality and development of our training programs.
Lead and develop a dedicated team of education professionals.
Contribute directly to student success and employment outcomes.
Enjoy a varied role combining academic leadership, course development and practical teaching.
Work in a collaborative environment where your experience, ideas and initiative are valued.
Access opportunities for ongoing professional development.
Charter Australia is committed to providing an inclusive and supportive environment for students and staff from diverse backgrounds.
Employer Questions
Your application will include the following questions:
Which statement best describes your right to work in Australia?
What is your expected annual base salary?
How much notice are you required to give your current employer?
Do you hold a Certificate IV in Training and Assessment (TAE40122 or recognised equivalent)?
How many years' experience do you have delivering nationally recognised VET qualifications?
How many years' experience do you have supervising, mentoring or managing Trainers and Assessors?
Have you developed or reviewed Training and Assessment Strategies (TAS) and assessment tools?
Do you have experience applying the Standards for Registered Training Organisations?
Do you hold relevant vocational qualifications in Health, Aged Care or Community Services?
Do you hold current registration with AHPRA as a Registered Nurse?
Have you used the aXcelerate Student Management System?
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RTO Head Trainer - Health and Community Services in North Sydney employer: Charter Training
Charter Australia is an exceptional employer, offering a dynamic and supportive work environment for Trainers & Assessors in Health & Aged Care. With a focus on employee growth and collaboration, you will have the opportunity to engage with students across various qualifications while enjoying a flexible part-time schedule. Our commitment to quality education and positive outcomes ensures that you will be part of a team that values your contributions and fosters professional development.
