At a Glance
- Tasks: Help customers with payment plans and provide financial hardship assistance.
- Company: Join Charter Mercantile, a leading Australian financial institution.
- Benefits: Competitive salary, fully paid training, and supportive work environment.
- Other info: Enjoy a beautiful office view and great career growth opportunities.
- Why this job: Kickstart your banking career with no prior experience needed!
- Qualifications: Strong communication skills and a positive, empathetic attitude.
The predicted salary is between 49500 - 60500 $ per year.
Charter Mercantile Pty Ltd – Redcliffe QLD
Kickstart your banking career with a major Australian financial institution.
As a Collections Officer at Charter Mercantile, you will deliver vital Financial Hardship assistance on behalf of a major Australian bank.
No prior experience is required.
You will receive comprehensive, bank-certified online training designed to equip you for a rewarding in the banking and collection agency sectors.
- What you'll be doing
- Contacting customers to follow up on late or outstanding payments
- Negotiating and arranging suitable payment plans with customers
- Documenting all customer interactions and payment arrangements
- Identifying and escalating high-risk accounts to management
- Adhering to all relevant policies, procedures and regulatory requirements
What we're looking for
- Strong communication and negotiation skills, ability to liaise effectively with customers
- Excellent attention to detail and record-keeping abilities
- A solutions-focused approach to problem-solving
- A positive, empathetic and professional manner when dealing with customers
- Australian citizenship or permanent residency required
What we offer
At Charter Mercantile, we are committed to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary, you can expect:
- 37.5 hours per week FT between 8.00am – 6.00pm Monday to Friday.
- No late nights or weekends required
- Fully paid training with continued support and coaching.
- Redcliffe Parade location, office overlooks beautiful Moreton Bay, short walk from Blue Water Square Shopping Centre.
- 2-minute walk from bus stop
- Free Parking available
About us
Charter Mercantile Pty Ltd is a leading provider of financial services and solutions to businesses across Australia.
With a focus on exceptional customer service and a commitment to innovation, we have built a strong reputation in the industry.
As a growing company, we offer exciting career opportunities and the chance to be part of our continued success.
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Collections Officer in Redcliffe employer: Charter Mercantile Pty Ltd
Charter Mercantile Pty Ltd is an excellent employer for those looking to kickstart their banking career in a supportive and rewarding environment. With comprehensive training, a focus on employee growth, and a prime location overlooking beautiful Moreton Bay, employees enjoy a balanced work-life with no late nights or weekends. Join a company that values exceptional customer service and innovation while providing you with the tools to succeed.
Contact Details:
Charter Mercantile Pty Ltd Recruitment Team
