At a Glance
- Tasks: Manage high-volume customer calls and ensure a positive experience.
- Company: Join a respected organisation known for exceptional customer service.
- Benefits: Competitive salary, comprehensive training, and a supportive team environment.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Be the first point of contact and make a real difference for customers.
- Qualifications: Previous contact centre experience and strong communication skills.
The predicted salary is between 16.2 - 19.8 $ per hour.
We are seeking an experienced Customer Service Officer with a strong background in managing high-volume inbound enquiries.
This is an excellent opportunity to join a respected organisation known for delivering exceptional service and supporting its customers through every interaction.
In this role, you will be the first point of contact for customers, responding to enquiries, providing information, resolving issues, and ensuring a positive customer experience.
Key Responsibilities
- Manage a high volume of inbound customer calls
- Provide accurate information and timely resolution to enquiries
- Navigate multiple systems while maintaining call quality and accuracy
- Record and update customer information
- Escalate complex matters where required
- Deliver a consistently high level of customer service
About You
- Previous contact centre experience is essential
- Demonstrated experience handling high-volume inbound calls
- Strong communication and active listening skills
- Ability to build rapport and manage challenging conversations
- High attention to detail and data entry accuracy
- Comfortable working in a fast-paced environment
- Strong problem-solving skills and ability to follow processes
- What's On Offer
- Opportunity to work with a leading organisation in its field
- Supportive and collaborative team environment
- Comprehensive training provided
- Competitivesalary package
- #J-18808-Ljbffr
Customer Service Coordinator in Brisbane employer: Chandler Macleod
As a Local Council in Sydney, we pride ourselves on being an excellent employer that values flexibility and work-life balance, offering a hybrid working arrangement to suit your lifestyle. Our supportive work culture fosters professional growth through diverse project opportunities in asset construction, allowing you to make a meaningful impact in the community while enjoying competitive pay rates and a commitment to employee development.
