At a Glance
- Tasks: Support participants by managing enquiries and coordinating appointments in a friendly environment.
- Company: Federal Government agency dedicated to improving outcomes for people with disabilities.
- Benefits: Competitive pay, full-time hours, and potential for extension.
- Other info: Diverse workplace welcoming all backgrounds and abilities.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 38.89 - 38.89 $ per hour.
Mandatory: Australian Citizenship required to work within Federal Government.
About the company
This Federal Government agency works to deliver programs and services that support people with disability and their families, aiming to improve access, engagement, and outcomes across Australia.
The agency collaborates closely with communities, service providers, and government stakeholders to implement initiatives that enhance social inclusion, wellbeing, and equity.
About the role
- Managing and resolving participant matters by actioning planning tasks as per the Agency Act.
- Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and the Agency online support.
- Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
- Managing the team shared email inbox, appointments and telephone enquiries.
- Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
- Undertaking research and investigation activities and preparing associated reports and correspondence.
- Undertaking a range of data entry activities and ensuring follow up is completed.
- Receiving and recording complaints and other feedback in the Agency Business systems.
About you
- You will have previous experience working in a reception or face to face customer service environment
- You will have ability to work in a team
- You will have strong communication and customer service skills
- You will have ability to manage conflict and difficult/sensitive conversations
- You will have Microsoft Suite skills (Excel, Word, Outlook, Teams)
- You will have ability to use initiative and work independently
- You will have ability to learn new systems and processes
Benefits
- ASAP Start (pending Federal Police Clearance)
- 12-month assignement with potential extension
- Full time hours Monday to Friday
- $38.89per hour + Super
- Office Location: WA – Carnarvon
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome.
We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at diversity-and-inclusion.
#J-18808-Ljbffr
APS3 Participant Support Officer employer: Chandler Macleod
As a Local Council in Sydney, we pride ourselves on being an excellent employer that values flexibility and work-life balance, offering a hybrid working arrangement to suit your lifestyle. Our supportive work culture fosters professional growth through diverse project opportunities in asset construction, allowing you to make a meaningful impact in the community while enjoying competitive pay rates and a commitment to employee development.
