At a Glance
- Tasks: Provide customer service and admin support in the disability sector.
- Company: Federal Government agency focused on improving outcomes for people with disabilities.
- Benefits: ASAP start, full-time hours, competitive pay, and potential for extension.
- Other info: Diverse workplace encouraging applications from all backgrounds.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Experience in customer service, strong communication skills, and Microsoft Suite proficiency.
The predicted salary is between 38 - 39 $ per hour.
Customer Service and Administration Support Officer - Disability Sector
Mandatory: Australian Citizenship required to work within Federal Government. About the company:
This Federal Government agency works to deliver programs and services that support people with disability and their families, aiming to improve access, engagement, and outcomes across Australia.
The agency collaborates closely with communities, service providers, and government stakeholders to implement initiatives that enhance social inclusion, wellbeing, and equity.
About the role
- Managing and resolving participant matters by actioning planning tasks as per the Agency Act.
- Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and the Agency online support.
- Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
- Managing the team shared email inbox, appointments and telephone enquiries.
- Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
- Undertaking research and investigation activities and preparing associated reports and correspondence.
- Undertaking a range of data entry activities and ensuring follow up is completed.
- Receiving and recording complaints and other feedback in the Agency Business systems.
About you
- You will have previous experience working in a reception or face to face customer service environment
- You will have ability to work in a team
- You will have strong communication and customer service skills
- You will have ability to manage conflict and difficult/sensitive conversations
- You will have Microsoft Suite skills (Excel, Word, Outlook, Teams)
- You will have ability to use initiative and work independently
- You will have ability to learn new systems and processes
Benefits
- ASAP Start (pending Federal Police Clearance)
- 12-month assignment with potential extension
- Full time hours Monday to Friday
- $38.89 hourly + Super
- Office Location: Footscray VIC
How to Apply
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome.
We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at diversity-and-inclusion
Please note the successful candidate for this role must hold Australian Citizenship, and willing to complete a Federal Police Check.
Please click ‘APPLY” to upload your details and resume to be considered for this role.
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Federal Govt Customer Service & Admin in Melbourne employer: Chandler Macleod Group
As a Learning Design Specialist, you will thrive in a dynamic and supportive work environment that prioritises innovation and collaboration. Our company is dedicated to employee growth, offering ongoing professional development opportunities and a culture that values creativity and diverse perspectives. Located in a vibrant area, we provide a unique chance to engage with clients and industry leaders while contributing to meaningful learning initiatives that make a real impact.
