At a Glance
- Tasks: Provide mentoring support to apprentices and help them overcome challenges.
- Company: Join a supportive organisation focused on people and community.
- Benefits: Flexible working options, paid parental leave, and access to counselling services.
- Other info: Diverse and inclusive workplace with strong career development opportunities.
- Why this job: Make a real difference in young people's lives while developing your career.
- Qualifications: Experience working with young people and excellent communication skills.
The predicted salary is between 42750 - 52250 $ per year.
Join a supportive organisation with a people-focused culture. Salary packaging available.
About the Opportunity
Apprenticeship Support Australia (ASA) are seeking an experienced mentor to join the team as a Mentor Support Officer. As a Mentor Support Officer, you will play a pivotal role in providing vital mentoring and support services to ASA clients and their employers. Your primary objective will be to facilitate apprenticeship completions by addressing industry, workplace, and personal issues, ensuring early identification and mitigation of challenges that may arise during the training process. This position is full time, permanent, located on site in our Osborne Park office.
Key Responsibilities
- Conducting risk assessments with clients to identify any potential barriers to completion.
- Deliver phone and online mentoring support to clients, offering ongoing support and assistance throughout their training contract.
- Develop and maintain Tailored Support Plans (TSP’s).
- Ensure accurate and timely maintenance of databases and TSP’s, adhering to compliance requirements.
About You
To be a successful mentor you will have the following skills and experience:
- Knowledge and awareness of issues and potential barriers to completion of Apprenticeships.
- A minimum of 12 months relevant experience working with young people or proven relevant experience.
- Must be able to provide Apprentices with sound guidance in drawing from life experience, workplace knowledge, values and academic achievement.
- Excellent customer service skills.
- Excellent communication skills – oral and written.
- Understanding/knowledge of apprenticeships and traineeships.
- Ability to work to and deliver on KPIs.
- National Police Clearance & Working with Children Check (essential).
About ASA
Apprenticeship Support Australia (ASA) is a business unit of the Chamber of Commerce and Industry WA (CCIWA) and was formed in 1998 to deliver the Apprentice Connect Australia Provider services under a contract from the Commonwealth Government. ASA’s services are focused on lifting apprenticeship commencement and completion rates through the provision of support at every stage of the training cycle.
CCIWA Culture and Benefits
At CCIWA, we are high performing, diverse people who are talented, supportive, and inclusive. We will work with you to develop your career; ensure you feel supported and have the skills and capabilities you need to succeed at CCIWA and in your whole career. We strive to be curious, contemporary, impactful, and respectful. Throughout our recruitment process, we aim to find someone who fits our values along with the required skills needed to be successful in the role. We welcome change and diversity as it not only strengthens our values but provides innovation and contemporary thinking that is essential for us to be the peak industry body in WA.
We have a range of benefits to support our employees which includes:
- A variety of working and leave options, including a Flexible Working Policy, Paid Parental Leave and 3 day paid Rest and Relaxation leave between Christmas and New Year.
- Excellent building facilities.
- Access to free and confidential counselling for employees and their immediate family through our Employee Assistance Program.
- Salary Sacrificing - CCIWA is a rebatable employer.
- Active Social Club and Charity Initiative.
Our Commitment to Diversity & Inclusion
CCIWA is proud to be an Inclusive Employer for 2025-26 with Diversity Council Australia. We welcome and encourage applications from Aboriginal and Torres Strait Islander people, people with disability, LGBTQIA+ and people from culturally diverse backgrounds.
Mentor Support Officer employer: Chamber-of-Commerce-and-Industry-of-Wa-
At CCIWA, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture in the heart of Perth CBD. Our commitment to employee growth is evident through our training-led approach, offering ample opportunities for professional development while supporting Western Australian businesses with impactful HR solutions. Join us to be part of a dynamic team that values your contributions and empowers you to make a meaningful difference in the workplace.
Contact Details:
Chamber-of-Commerce-and-Industry-of-Wa- Recruitment Team
