At a Glance
- Tasks: Protect people and property while ensuring a safe shopping environment.
- Company: Join Challenger Security, a top provider of premium security services.
- Benefits: Competitive pay, employee discounts, career growth, and ongoing training.
- Other info: Supportive culture with opportunities for professional development.
- Why this job: Be part of a dynamic team in a high-profile retail setting.
- Qualifications: Must have a current NSW Security Licence and First Aid certificates.
The predicted salary is between 62100 - 75900 $ per year.
Join a leading security provider and build your career with Challenger Security, a trusted provider of premium security and concierge services.
We are currently seeking professional, customer-focused Full-Time Retail Security Officers to join our team in Charlestown, Newcastle. This is an excellent opportunity for security professionals who enjoy working in a premium retail environment, take pride in maintaining high security standards, and are committed to delivering exceptional customer service.
As a Retail Security Officer, you will play a key role in protecting people, property, and assets while creating a safe and welcoming environment for customers and staff. Working within a high-profile retail setting, you will represent Challenger Security with professionalism, integrity, and a customer-first approach.
Position Details:
- Employment Type: Full-Time
- Roster: Availability to work across a 7-day roster, including weekends and public holidays
- Hours: 8:30am - 6:00pm
- Locations: Charlestown, Newcastle NSW 2290
Key Responsibilities:
- Conduct internal and external patrols throughout the store
- Perform opening and closing procedures
- Maintain a visible and professional security presence
- Monitor customer, staff, and asset protection requirements
- Deter suspicious or unauthorised activities
- Respond professionally to security incidents and emergencies
- Complete accurate incident reports and daily activity logs
- Liaise effectively with store management and key stakeholders
- Deliver outstanding customer service while maintaining security standards
- Ensure a safe, secure, and welcoming environment for all visitors
What We're Looking For:
- Current NSW Security Licence (Required)
- Current First Aid & CPR Certificates (Required)
- Police Check (Required)
- Previous retail security experience highly regarded
- Strong communication and report-writing skills (Highly Desirable)
- Professional presentation and grooming standards
- Excellent observation and situational awareness skills
- Ability to remain calm and professional in high-pressure situations
- Reliability, punctuality, and a proactive approach to security
- Physical fitness to undertake patrols and stand for extended periods
- A Friendly and Customer-Focused Attitude
Why Join Challenger Security?
- Competitive Pay & Penalty Rates: We pay in line with the Security Services Award — including applicable penalty rates, allowances, and reliable fortnightly pay.
- Employee Benefits Program: Access exclusive discounts on everyday essentials and major brands.
- Career Progression: Clear pathways for growth, internal promotions, and leadership opportunities.
- Learning & Development: Ongoing training, online modules, and skill-building resources.
- Supportive Workplace Culture: Join a team led by approachable, hands-on leaders.
- Employee Assistance Program (EAP): Confidential, professional mental health and wellbeing support available 24/7.
- Work with Leading Clients: Be part of premium A-Grade sites and work environments.
Challenger Security is an equal opportunity employer. We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples. Only shortlisted applicants will be contacted.
Retail Security Officers employer: Challenger Services Group
Challenger Security is an exceptional employer, offering a competitive salary and benefits package while fostering a meaningful work environment that impacts the community. Located in Maroubra, NSW, our team enjoys a collaborative culture with opportunities for professional growth through tailored training and diverse projects, all while utilising cutting-edge technology to enhance efficiency. Join us to be part of a distinguished team dedicated to safety and excellence in security management.
